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dieseljwt
Avid Contributor I
November 22, 2024
Answered

New tracks not getting indexed into library

  • November 22, 2024
  • 16 replies
  • 201 views

I have a medium sized Sonos music library on a Windows server (\\servername\Music) that has worked well. Recently I added a few albums, tracks and artists but they don’t show up after “Update Music Library Now” on my PC desktop. I have removed and re-added the library, uninstalled and re-installed the controller, rebooted my Sonos 5, rebooted my desktop, and rebooted my server. I have double- and triple-checked the mounted network share, and all of those albums, artists, and tracks are definitely there.

What’s up?

 

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    Best answer by dieseljwt

    Update # 2, and The Solution. These MP3s were converted from another format, and along the way were stripped of all of their tags! When I added Artist, Album, Track tags, all is well.

    Didn’t get this from Sonos support - I dug this up myself.

     

    16 replies

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    dieseljwtAuthor
    Avid Contributor I
    November 23, 2024

    Update: Was on the phone for 1.5 hours (45 minutes waiting) and at the end was on my 5th or 6th time still trying to explain my issue to the representative. I got a case # but gave up. Very frustrating.

    In the meantime...from my music library, I navigated to my music through “Folders” and found all of the music there...and was even able to play it. But it still does not show up in my library.

    It’s like my library is stuck on a previous version, and persists even after a factory reset of my Sonos Five unit.

     

    dieseljwtAuthorAnswer
    Avid Contributor I
    November 23, 2024

    Update # 2, and The Solution. These MP3s were converted from another format, and along the way were stripped of all of their tags! When I added Artist, Album, Track tags, all is well.

    Didn’t get this from Sonos support - I dug this up myself.

     

      MoPac
      MoPac
      Headliner III
      November 23, 2024

       What conversion software was used?  Never heard of one that strips the tags unless they weren’t ID3 tags on the original codec.  Some software have their own proprietary metadata.

      GuitarSuperstar
      Lead Maestro
      November 23, 2024

      Update # 2, and The Solution. These MP3s were converted from another format, and along the way were stripped of all of their tags! When I added Artist, Album, Track tags, all is well.

      Didn’t get this from Sonos support - I dug this up myself.

       

      Where did you get these MP3 files from?

      "Receive with simplicity everything that happens to you." - Rashi
      dieseljwtAuthor
      Avid Contributor I
      November 23, 2024

      In answer to both of the above, these were originally WMA files, and I used VLC to convert them to MP3s. While still in the WMA format, they were fully tagged. Maybe there’s some setting in VLC that copies/retains tags during the conversion, but I didn’t find it.

      Stanley_4
      Stanley_4
      Grand Maestro
      November 23, 2024

      I use Linux so my tool, EasyTag won't work for you but there should be something. I even added conversion rules to avoid the "Sonos can't deal with that letter" issues.

      I used VLC to do some transcoding a while back and ended up copy/pasting the tags back in.

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