Avid Contributor I

Answered

New tracks not getting indexed into library

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I have a medium sized Sonos music library on a Windows server (\\servername\Music) that has worked well. Recently I added a few albums, tracks and artists but they don’t show up after “Update Music Library Now” on my PC desktop. I have removed and re-added the library, uninstalled and re-installed the controller, rebooted my Sonos 5, rebooted my desktop, and rebooted my server. I have double- and triple-checked the mounted network share, and all of those albums, artists, and tracks are definitely there.

What’s up?

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dieseljwtAnswer

Avid Contributor I

Update # 2, and The Solution. These MP3s were converted from another format, and along the way were stripped of all of their tags! When I added Artist, Album, Track tags, all is well.

Didn’t get this from Sonos support - I dug this up myself.

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GuitarSuperstar

Lead Maestro

Make sure the music files are in a format supported by Sonos. Read more here:

https://support.sonos.com/en-us/article/supported-audio-formats-for-sonos-music-library

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"Receive with simplicity everything that happens to you." - Rashi

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dieseljwtAuthor

Avid Contributor I

All of my music files are MP3, including these new ones.

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MoPac

Headliner III

I thought using SMB the slashes had to be forward slashes.

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Airgetlam

Windows server? I suspect that the previous access was via HTTP, something Sonos no longer supports. Make sure the share is available via SMB v1 if S1 is being used, SMB v2 or v3 if S2 is being used. Remember, the Linux kernel on the speakers is trying to access the data, not the controller.

I am assuming, of course, you have reset them up as instructed in the controller.

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Bruce

Airgetlam

FWIW (very little, in this case), there is no Sonos 5. There are two generations of the Sonos PLAY:5, and one of the Sonos Five.

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Bruce

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dieseljwtAuthor

Avid Contributor I

There are zero problems with accessing my library or the share. It has been working flawlessly, up to and including now - I can continue to play anything that was in the library as of yesterday. The problem is that a handful of new artists/albums/tracks that I added today are not getting indexed.

And I stand corrected: my unit is indeed a Sonos Five.

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MoPac

Headliner III

That’s odd. I just added an album today. After an index using the Windows Sonos app the album showed in the Music Library on the Sonos IOS app.

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GuitarSuperstar

Lead Maestro

All of my music files are MP3, including these new ones.

Make sure the sample rate is no higher than 48 kHz.

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"Receive with simplicity everything that happens to you." - Rashi

Stanley_4

Grand Maestro

If nothing else submit a diagnostic and call Sonos to have them look at internal errors we can't see.

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dieseljwtAuthor

Avid Contributor I

Stanley_4: yeah, at this point I’ve done everything I can think of. I thought I’d remove the library, then go directly to the server and set it up on the local (to the server) drive. When I tried, it said it couldn’t connect to the \\server\Music share?!?!?!?!?

Next, I did a factory reset (which was a PITA, requiring multiple retries) and set everything up again, then go back to the server. But after I finally got through the factory reset, it STILL ignored my X:\Music local folder setting for the library and insisted on connecting (unsuccessfully) to the \\server\Music share!!

I’ll update here on what happens with my support ticket.

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