Skip to main content
Answered

will not find sonos network on wifi, no products found, etc, etc.

  • November 22, 2024
  • 2 replies
  • 361 views

New address and internet provider.  Reset and connected with Ethernet.   Worked for five minutes.   Now I can’t connect to Wi-Fi, Sonos network is not on Wi-Fi.  Products are not recognized.  Cannot connect individual speakers or system.  Deleted Sonos app and tried again with new app.  Same problem on previous Wi-Fi at previous house.   Sonos seems to find a new problem each time I find a potential solution.  I have been without music now for three weeks.    Either a solution is found in next week or I trash sonos products

Best answer by GuitarSuperstar

Does your router combine the 2.4 and 5 GHz bands? If so disable band steering in the router’s settings.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

  • Lead Maestro
  • Answer
  • November 23, 2024

Does your router combine the 2.4 and 5 GHz bands? If so disable band steering in the router’s settings.


  • Author
  • Contributor I
  • November 23, 2024

Thanks guitarSuperstar.   Router has a feature to allow “learning”, so I followed procedure to disable 5 G for 30 minutes. We will give that a try.