New User cannot connect to exist system

Forum|Forum|1 year ago
November 23, 2024
35 replies
355 views

Trying to add my wife to our system. When she downloads S1 and goes to join existing system, it’s not found. She is on the same WiFi network as the system, has tried deleting and the reinstalling the app, to no avail. This shouldn’t be this difficult.

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Best answer by John B

I see all updated.

I would not factory reset. I would contact Support. They can remote access your system and see exactly what is going on