New User cannot connect to exist system

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Trying to add my wife to our system. When she downloads S1 and goes to join existing system, it’s not found. She is on the same WiFi network as the system, has tried deleting and the reinstalling the app, to no avail. This shouldn’t be this difficult.

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J

John BAnswer

I see all updated.

I would not factory reset. I would contact Support. They can remote access your system and see exactly what is going on

AjTrek1

Is your network a stand-alone router/modem or a Mesh with satellites (used to extend the range).

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J

jbas524Author

Contributor I

Stand alone WiFi 6 router. No issues throughout home with any devices.

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jbas524Author

Contributor I

I should say our Sonos system used to be on a different WiFi network - which I needed to change (another unnecessarily cumbersome and frustrating process but I did it). My wife deleted her S1 app with the legacy system setup, reinstalled it and is only connected to the new WiFi network. Again, her phone cannot find the existing system.

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AjTrek1

Why are you downloading S1 app? Your products per your profile indicate they are S2 (Sonos App) compatible.

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J

jbas524Author

Contributor I

Because S2 app “sees my system” and can’t connect to it (gives me an error it isn’t compatible with S2). S1 setup works after having reset each speaker and “downgraded”. Entire setup is clunky.

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AjTrek1

Are you able to use Sonos on your device and if so what app are you using (S1 or Sonos App).

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J

jbas524Author

Contributor I

Yes, S1

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jbas524Author