New User cannot connect to exist system

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Trying to add my wife to our system. When she downloads S1 and goes to join existing system, it’s not found. She is on the same WiFi network as the system, has tried deleting and the reinstalling the app, to no avail. This shouldn’t be this difficult.

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J

John BAnswer

I see all updated.

I would not factory reset. I would contact Support. They can remote access your system and see exactly what is going on

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J

jbas524Author

Contributor I

Still irrelevant to the S1 issues I’m experiencing unless you’re asserting S2 will magically solve all (my money is on not).

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John B

I think you will successfully add your wife to the system if you upgrade to S2 as a starting position. I didn't claim it would solve all your problems, or end world.poverty

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jbas524Author

Contributor I

No need to be sanctimonious. This sad excuse for software is my biggest problem right now. Tell me I have to factory reset all speakers again because I didn’t follow a ridiculous compatibility tool sequence?

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J

John B

But moving on, is the S2 app on your wife's phone? If so I suggest she uninstall it. Either way she should uninstall the S1 app then reinstall. Does she get an option then to connect to existing system?

Are all your speakers on the latest version of the S1 firmware?

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jbas524Author

Contributor I

She doesn’t have S2 downloaded, has uninstalled/reinstalled S1. When going to connect to existing system, it is not found.

How do I check the firmware versions for each speaker?

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J

John B

System settings, System updates, check for updates

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