Hi ​@Chepakoi 

Welcome to the Sonos Community!

Sorry to hear of this issue you have had since resetting your Beam.

Next time, please do not reset any Sonos devices without being specifically asked to do so - as you have found out, it tends to create more problems than it solves. Instead, please try rebooting devices.

Which is just the advice I will give now - please switch your router off for at least 30 seconds. While you are waiting for WiFi to return, please tell your phone/tablet to restart too.

As your Beam seems to be the only Sonos device you have, and as you’ve reset it, you will probably now need to reset the app too: User icon » App Preferences » Reset App » Reset.

Next, ensure your Beam is flashing green - if it is not, please unplug it from power and plug it back in, then wait for the flashing green light.

Open the app, opt to set up a new system and sign in with your existing Sonos account before adding the Beam. If the process does not go smoothly, please try with another phone/tablet if that is an option for you. Alternatively, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Hello, thx for your reply.

I think my beam is connected now because I can see it’s IP on my router interface. But (there is always a but), I can’t connect to my beam from the app from my smartphone. After send the wireless pwd from the app I had this message : “Your Beam has been added, but may not appear in your audio system. If so, unplug the power cable and then plug it back in to complete the setup from System Settings.”

So I unplug and plug back but nothing in the app. It is the same from anoter smartphone. I would like to point out the Beam and the two smartphones tested are connected to the same wifi network and that the app is up to date and downloaded from the store. I can’t manage my Beam, I would like to set up back Spotify, Amazon ect… Can you help me ?

Hi ​@Chepakoi 

Sorry to hear that you are still having trouble with it, but it sounds like you are nearly there!

If you are using an iOS device, please ensure that the Sonos app has permission to access your local network: Apple device’s Settings » Privacy & Security » Local Network » Sonos » On. Please also go to Settings > Privacy > Location Services and ensure it is On before going to Settings » Sonos » Location » While Using the App.

If that does not help or apply, please force-close the Sonos app, re-open it and go to Settings » oroom with Beam] to attempt finishing the set up of that speaker.

Next, try a reboot of the speaker - unplug for a moment, plug back in and wait for the white light to stop flashing, then again go to Settings icon » �room with Beam] to finish setup.

Finally, please try finishing setup from a different device, if you have one available.

I hope this helps.

I dont use IOS, both Smartphones tested are under Android. Should I test the same ?

Hi ​@Chepakoi 

Sorry - I could have been clearer!

That part was for iOS. Please ignore.

This part is for Android and iOS:

I hope this helps.

Hello, when I try the last instructions, I get an error message : “An error occurred while checking for updates. Error - 1000”

Hi ​@Chepakoi 

Sorry to hear that.

Errors 1000 - 1100 are all generated due to local problems, and error 1000 is non-specific and general.

I recommend that you keep trying to update the unit - please try several times.

If it just won’t update, even after reboots, then I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

I had this same problem, after factory resetting my new beam gen2 sound bar. If enter the wifi 2.4ghz SID password and it would return saying unable to connect.  After trying everything else (rebooting router, resetting sound bar, restarting tv,, everything password is correct, ensuring my phone is on the 2.4 Wi-Fi etc)  i finally decided to UNINSTALL the sonos app and, restart my phone, reinstall sonos app.  That resolved the issue and then it would accept my wifi password in the sonos app.