I have an arc two moves in a Rome, which are only two years old and recently completely stopped working. I have spent a total of six hours troubleshooting, two hours of which on separate occasions I waited the queue for 40 minutes to finally be answered and an hour later they had nothing else for me. This is a horrible way to treat customers and a horrible way to make them upgrade to a new system after only two years because after all, isn’t that the intent? FYI, good customer service means that you call in once and when they can’t find an answer, they escalate it and call you back. You should not ever have to wait in a queue over and over and over again.
