Recently upgraded 2 One speakers to 2 Era 300 speakers. The new Era 300 speakers are not available to add as surrounds

Question

I recently upgraded two One speakers used as surrounds in my living room to two Era 300 speakers. The Ones have been factory reset and removed from system. I installed the Era 300 speakers in the same positions as the previous Ones and connected. When I try to add the Era 300s as surrounds they are not an available choice. I can only find other Ones I have in the house as well as my Amp. All updates are complete, app is the most recent, and the Era 300s are not in stereo mode. I've removed Sub and tried to add Era 300s and still nothing. The only thing I haven't done is factory reset the Beam. It doesn't really seem to make sense. Any ideas?

Best answer by Mr. T

Are you using a Sonos Beam or a Beam (Gen2)?

Era 300s are only compatible as surrounds with the latter, not former.

Mr. T · Accepted Answer

Are you using a Sonos Beam or a Beam (Gen2)?Era 300s are only compatible as surrounds with the latter, not former.

Mr. T · Answer

Thanks Mr T,I was not able to find this information documented anywhere. Whilethat’s a bummer, I’m happy to put my mind at ease trying to troubleshoot. Guess, I’m in the market for Gen 2 Beam. Thanks again!-NickHi Nick,The information can be found under the FAQs on the Era 300s product page:Which soundbars can I use with Era 300 for surround sound?Because Era 300 is a multi-channel rear speaker, it requires a Sonos soundbar that supports Dolby Atmos, i.e.ArcorBeam (Gen 2). For this reason, Era 300 is not compatible with Playbar, Playbase, or Beam (Gen 1).Keep an eye out for Black Friday Offers on the Beam (Gen2) which should start later this week.

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