Hi
I have a beam gen2 in the tv room, 1 move in the kitchen and 2 one sl in the living room.
It is not possible to cast music in the all house unless i UNPAIR the 2 one sl. It works either with move + 2 sl paired or beam + move. When I unpair the 2 one sl, i can cast beam+move+2 one sl
Do you know if there is a solution to that?
Thanks
Best answer by Jamie A
Hi
Sorry to hear you’re having issues casting music to your system. This is definitely a strange issue you’re running into, and I can’t see any information regarding any similar issues.
How are you playing music to Sonos system? You mention casting, but are you just using the Sonos app, Airplay, a music service’s direct connection? If you have the option to use one of the others, I’d suggest trying that so we can narrow down what does work and what doesn’t, and so I can give the appropriate troubleshooting steps. It also doesn’t hurt to reboot your system by powering off your Router, Sonos Speakers, and device with the Sonos app installed for one to two minutes if you haven’t already.
If the issue is that you can’t play any audio to your system while the One SLs are paired, then I’d recommend contacting our support team for further troubleshooting, as they have the necessary tools available to look into your system and resolve this issue for you.
I hope this helps!
+17Hi
Sorry to hear you’re having issues casting music to your system. This is definitely a strange issue you’re running into, and I can’t see any information regarding any similar issues.
How are you playing music to Sonos system? You mention casting, but are you just using the Sonos app, Airplay, a music service’s direct connection? If you have the option to use one of the others, I’d suggest trying that so we can narrow down what does work and what doesn’t, and so I can give the appropriate troubleshooting steps. It also doesn’t hurt to reboot your system by powering off your Router, Sonos Speakers, and device with the Sonos app installed for one to two minutes if you haven’t already.
If the issue is that you can’t play any audio to your system while the One SLs are paired, then I’d recommend contacting our support team for further troubleshooting, as they have the necessary tools available to look into your system and resolve this issue for you.
I hope this helps!
I am casting throught Android and my with IOS sonos app with deezer content. I have already tried to reboot and reset the network. What is strange also is that i also loose connection with one of the paired SL in this configuration and only right is finally casting.
I will ask the support team, they might have diagnosis tools.
Thx for your help
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