Skip to main content

Hi, 

 

I just hooked up my new Sonos Arc Ultra to my Samsung Q90R TV via HDMI port 3 for eARC. All seemed to be working well, but when I play content from an app like Netflix or HBO Max the audio stutters while the video works fine.

The settings let me select pass through when I'm sitting on HDMI 3 and then it doesn't let me do pass through when I'm in the HBO Max app, just lets me choose dd or dd+. From reading online should pass through be selected in the HBO Max app? It won't let me do that as it's greyed out when I go into any apps. Is there a fix for this, hopefully something which doesn't require me to buy a new TV? Was really looking forward to enjoying Atmos content. Happy to send a screenshot over too, just couldn't figure out how to do that.

Notably youtube works fine, but that seems to default to PCM.

Hi @Vasc0 

Welcome to the Sonos Community!

Sorry to hear of this issue you are hearing on your new Arc Ultra!

The (probable) good news is that this is not entirely rare, and usually has an easy fix - please unplug your TV from power for at least a minute (to allow the internal capacitors to discharge - it can make a difference), plug it back in, and test.

If the issue persists after this, please repeat the steps but disconnect other HDMI devices from the TV before reapplying power - if this fixes it, please reconnect the devices one at a time until you find which one is causing the conflict and disable any HDMI-CEC options in it’s settings - these generally refer to turning the TV off/on with the device or changing the TV input when playback starts. If it has no such settings, you may need to fit a CEC-less adaptor (very cheap) between it and the TV, though I would recommend that you call in to our technical support team to confirm the issue before taking this step.

Often, when changing audio output options on a TV, the desired format must actually be playing before the option will be un-greyed-out - please try playing surround sound content before visiting that option for the TV or the HBO app.

I hope this helps.

Edit: “Passthrough” is for sources external to the TV - I would not expect a TV app to show Passthrough as an output option, though the TV itself should have it.

Reply


Terms & ConditionsCookie settings