Skip to main content
Michie123
Trending Lyricist I
October 29, 2024
Answered

Trueplay on Arc ultra

I installed Arc ultra, Sub gen3, and Era 100 today. Everything works except TRUEPLAY. Iphone 14, Iphone 15 pro max, everything is up to date. I only succeeded with my ipad pro, but it's the short trueplay. Trueplay doesn't work with my iphones???

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Michie123Answer
Trending Lyricist I
October 30, 2024

I found a solution for me. I removed my surround speakers (era 100) from the configuration. I tried advanced trueplay it worked. I then added my surround speakers and redid advanced trueplay and BINGO it works. The problem was probably with the initial installation of the surround speakers.

View in thread

27 replies

Ken_Griffiths
Ken_Griffiths
October 29, 2024

Did you check all your new Sonos products were fully updated - check again for any updates (just in case). Also (if not done already) remove the case/cover from your mobile device. Fully close (slide off screen) any/all other open Apps on the mobile too. Then try again with Advanced Trueplay.

If the issues persist… then I’d wait a few days to see if there are any ‘bug-fix’ updates released and then if the matter is not resolved, it maybe best to reproduce the Trueplay issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Ken_Griffiths
Ken_Griffiths
October 29, 2024

One further thing - ensure that your Apple iOS devices are using general-release production iOS software only. Sonos do not support any Apple beta OS platforms. It’s been highlighted here in the past where beta iOS setups on mobile devices have caused TruePlay to fail.

Michie123Author
Trending Lyricist I
October 29, 2024

Yes my new Sonos products were fully updated. I removed case. General-release iOS 18.1 no success. 

    Michie123Author
    Trending Lyricist I
    October 29, 2024

    All speakers on Sonos 16.4.4

    AjTrek1
    AjTrek1
    October 29, 2024

    I installed Arc ultra, Sub gen3, and Era 100 today. Everything works except TRUEPLAY. Iphone 14, Iphone 15 pro max, everything is up to date. I only succeeded with my ipad pro, but it's the short trueplay. Trueplay doesn't work with my iphones???

    What do you mean by “...it’s the short Trueplay” ?

    Together Everyone Achieves More = T.E.A.M.
      Mr. T
      Mr. T
      October 29, 2024

      I installed Arc ultra, Sub gen3, and Era 100 today. Everything works except TRUEPLAY. Iphone 14, Iphone 15 pro max, everything is up to date. I only succeeded with my ipad pro, but it's the short trueplay. Trueplay doesn't work with my iphones???

      What do you mean by “...it’s the short Trueplay” ?

      They mean Quick tuning

      https://support.sonos.com/en-gb/article/tune-your-arc-ultra-era-100-or-era-300-with-trueplay

        Michie123Author
        Trending Lyricist I
        October 29, 2024

        It’s quick tuning. Ipad pro does not offer a choice between quick tuning and advanced tuning.

          Ken_Griffiths
          Ken_Griffiths
          October 30, 2024

          I installed Arc ultra, Sub gen3, and Era 100 today. Everything works except TRUEPLAY. Iphone 14, Iphone 15 pro max, everything is up to date. I only succeeded with my ipad pro, but it's the short trueplay. Trueplay doesn't work with my iphones???

          What do you mean by “...it’s the short Trueplay” ?

          Good question.👍

          I assumed that the OP was referring to ‘Quick TruePlay’ rather than ‘Advanced TruePlay’ just like we see with the Era speakers? … just a guess though on my part.

          It should be fine with Quick TruePlay if that’s the case, as that’s what Android users would use anyway.

          However, it would be nice to have ‘Advanced TruePlay’ working with the HT setup here too. Might just be some ‘teething’ issues perhaps, or just something awry with the iOS devices? - A little bit early to know what the issue is at this point, I guess.

          Ken_Griffiths
          Ken_Griffiths
          October 30, 2024

          It’s quick tuning. Ipad pro does not offer a choice between quick tuning and advanced tuning.

          I thought that’s what you were referring to, it depends on if the controller device has been certified for Advanced TP tuning, or not. Android users normally only see Quick TruePlay tuning too. 

          Ken_Griffiths
          Ken_Griffiths
          October 30, 2024

          @Michie123,

          I’d leave the setup as it is with Quick TP tuning enabled for now and see if any bug fixes are released in the coming days. If not, then go onto report the matter to Sonos Support via the link in my initial post above.

          Show more replies
          Terms & ConditionsAccessibility statement