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soh-nose
Contributor II
October 23, 2024
Answered

USB music library unvailable on Era 300

  • October 23, 2024
  • 11 replies
  • 277 views

My music library is on a USB flash drive plugged into my TP-Link router. Speaker system comprises two pairs of Ones and one pair of Era 300s.

 

I cannot play anything from the music library on just the Eras. Music library plays fine on both of the One pairs. I can get the Eras to play from the library only if I’m already listening on the Ones and then group in the Eras.

 

All external streaming services and Airplay from my phone work absolutely fine on the Eras & they sound perfect.

 

When I try to play direct from the music library to the Eras, the Sonos app says “Content is unavailable”.

 

I’ve done a factory reset on the Eras and this hasn’t helped. I’m hoping you can though!

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    Best answer by Corry P

    Hi @soh-nose 

    Thanks for flagging this issue.

    We have confirmed the problem and are investigating. I have no estimate for when a fix might be made available, but I will update this thread when it is.

    Thanks again.

    I hope this helps.

    11 replies

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    jgatie
    jgatie
    November 14, 2024

    I can’t believe Sonos completely re-wrote their app, made it completely non-UX (intuitive) and broke so many things such as the ability to stream from a local Media Library and yet they continue to hold onto the notion that it’s somehow the users’ fault.  My company would’ve fired that team by now.

     

    They have very publicly acknowledged their errors and in no way have they blamed the user.  Besides, streaming from a local library has been fixed for months.  You only need to follow the directions on the Sonos support site. 

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