account not registered

1 reply
119 views

We have a problem with a customer's system. The system correctly detects 3 SONOS ONES but when we try to add a fourth player the app detects it but then the message "unable to add SONOS ONE to account" appears. The same happens when we try to add a Port. On the login page (https://sonos.com/login) after entering email and password appears the warning "system not registered require validation email" Could this be the cause of the problem?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Sotiris C.Answer

Sonos Staff

Hey @CARLO ITLAY, welcome back!

Even though you received an answer via DM from @Corry P, I’ll just simply add the solution here for the rest of our Community.

On the login page (https://sonos.com/login) after entering email and password appears the warning "system not registered require validation email" Could this be the cause of the problem?

Simply, yes! Make sure to check your email, maybe have a look on trash/junk folder for a Sonos Verification Account email and complete the process.

I hope this helps.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.