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Hi,

After upgrading the SONOS system to 16.4.4 (81.1-58120) I experiance massive problems related to my Sonos Roams Gen1.

I have in total 3 Roams, 2 of them Gen1 and the last Gen2.

However when one or both of the my Roam Gen1 are turned on the SONOS system gets very unstable or resposive.

Problems experiance is that im not able to join/unjoin or control any groups in the entire SONOS system.
Volume or play/pause is simply just giving me errors or just returning to the position it already was.

Also the Roam Gen1 have worked flawless on 80.1, but now in the About Sonos System the Roam Gen1 does exist in the list but Version: <Number> (build 81.1-58210) and not showing the version 16.4.4 as it did until yesterday.

 

So something is wrong, I have ofcause restartet the entire system, wireless and so on.

But the problem seems to be related solely to these Roams after upgrade, and maybe when they are the Controller connected ones. I dont know.

 

For now I did need to shutdown the Roam Gen1 just to have a functional system.

What to do?

 

Best Regards
Thomas Nissen

I’d double check that they were properly updated, first. Play some music on them, to make sure they’re ‘awake’, and use your controller to check again for updates. I have a sneaking suspicion there may be a current flaw in that the Roams (or some of them? I have no real proof for this suspicion) aren’t being wakened from sleep during the update process, and hence are having difficulty (sometimes) when grouping. 

However, that’s only a guess, and a wild one at that. Your ultimate solution would be to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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