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Angel24
Avid Contributor III
September 13, 2024
Answered

The app's EQ stopped working after update 16.3.3, you can't adjust or save the EQ or loudness.

  • September 13, 2024
  • 13 replies
  • 2094 views

EQ does not work on my Sonos Five Era 100 after doing Trueplay and trying to increase the bass there is no change nor in the loudness, my version is also 16.3.3, I confirm that there are problems with the EQ option.

The EQ does nothing when moving it, nor does the loudness and it does not save itself either, and this apparently is the case with all the speakers.

Even if you turn off Trueplay the EQ doesn't work or saves either.

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Best answer by Jamie A

Hi @Angel24 and @T-Bone Tony,

I’ve had a look in our internal documentation and this does seem to be something we’re aware of. I’ve been told that we’re investigating the issue and do not currently have an ETA on when this will be fixed. If I hear anything regarding this I’ll update this thread.

The only workaround is to try with a different controller, so if you haven’t done that, then try adjusting the EQ settings another phone or a computer if you have one available.

I hope this helps!

13 replies

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DavidOhio
Lyricist I
November 10, 2024

Angel24, I tried to reply to your two other posts but they were closed for commenting. There is an inexpensive (less than a Sonos-branded one would likely be, anyway) microphone you could consider for Trueplay and it worked well for me. On Amazon, search for Dayton Audio iMM-6C Calibrated Measurement USB-C Microphone. It works on Android and iOS and for many other purposes, too.

106rallye
106rallye
November 10, 2024

@DavidOhio To what would you connect this microphone? As far as I know Sonos does not work with external microphones? Can you tell us how you have done this?

    DavidOhio
    Lyricist I
    November 11, 2024

    @106rallye The Trueplay calibration is normally accomplished using the microphone on your phone (I have an iPhone) and waving your arm in the air as you circle the room. It can be affected by a case on your phone or dirt/other matter in front of the microphone. The iMM-6C microphone plugs right into the USB-C port on the phone (it works with Androids, too, and there is another version that has a Lightning connector) and because it sticks out away from the phone it isn’t affected by a case - and it’s also designed and meant for measurements, not just carrying voices on a phone call. I’ve had better luck with it for room correction measurements for other audio products, too.

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