‘Your mobile device couldn’t connect to your Play:5

Question

Play:5 connection issuesUnable to set up and add PLAY5 (Gen1) to my existing system.  Did a Factory reset on PLAY5 (blinking Green) but Wifi couldn’t detect it (phone Wifi network same, BT is On).  Connect through LAN cable, and the app could detect the PLAY5. However upon clicking “ADD” for the next set up step, it prompts message  'Your mobile device couldn't connect to your Play:5. Make sure the Play:5 is connected to power.'  I've plug / unplug cord multiple times, eventually results with the same message.  Anyone can help?

kpr · Accepted Answer

The Play:5 (Gen1) only works with the S1 app. Is that the appthat you are using (and not the latest S2 app)?https://support.sonos.com/en/article/sonos-app-version-compatibility

LoanC · Answer

Thank you for sharing. It works fine now with S1 app. Had to share diagnostics, online reset and update SW in order to get it running. I run both S1 and latest Sonos app. Cheers 🙏

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