Enthusiast I

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How do i rest the Music !ibrary ?

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In an effort to get Music Library working the way it seems to for other people, i decided to remove and re-install he app rather than upgrade. I removed the apps from my iPhone and iPad, and laptop and lest it “rest” for a few days before installing.

When I installed the new app I was surprised to see it knew where my library was (on my local NAS). How? And how can I remove it so that I can truly reset it with nothing hanging over into the new installation?

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Ian_SAnswer

Prodigy III

It knows because the location is stored on the speakers themselves as it is the speakers that perform indexing and store the actual index.

What version of firmware are your speakers on? Look in about your system.

If you are not on 16.3.something then you may regret uninstalling once you are on 16.3.

What is the issue you are trying to fix?

I

Ian_SAnswer

Prodigy III

It knows because the location is stored on the speakers themselves as it is the speakers that perform indexing and store the actual index.

What version of firmware are your speakers on? Look in about your system.

If you are not on 16.3.something then you may regret uninstalling once you are on 16.3.

What is the issue you are trying to fix?

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essenbyAuthor

Enthusiast I

@Ian_S Thanks for the pointers. All speakers are on version 16.3.3 and the iPhone app is v80.09.08

The problem I have is that the Music Library does not appear on the Home page of the app. It does show on the Windows app on my laptop but the indexing is messed up with every track on a compilation appearing as an album in it’s own right.

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Ian_S

Prodigy III

The only way the messed up indexing can be fixed is when Sonos (eventually, it’s been three months!) deliver a speaker firmware fix, as it’s the speakers that do the indexing. Hence I said if you haven’t already upgraded to 16.3 you’ll regret doing so!!

The only way to completely reset would be to factory reset the speakers as well, and then probably delete the app again and when you set it all up, select the create new system option.

However, the fact that your speakers see the library and the Windows app does, points to the new app being more of the problem, and a full reset may leave you no further forward. I would be tempted to wait for the next app drop first as I believe the ability to cope with more network configurations is slowly improving. (Not fast enough though!) If that doesn’t work then it might be time to look at the network to see if there is anything that might help, but as Sonos won’t tell anyone what changes they’ve made, it’s a bit of a guessing game trying to figure it out...

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buzz

Grand Maestro

If you force close the App the library will probably appear on the home page. Don’t Factory Reset without further consult. Factory Reset will induce lots of extra work and it rarely resolves fundamental issues such as this. I suggest waiting for another update — and wait for the early adopters to report their experience.

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essenbyAuthor

Enthusiast I

If you force close the App the library will probably appear on the home page. Don’t Factory Reset without further consult. Factory Reset will induce lots of extra work and it rarely resolves fundamental issues such as this. I suggest waiting for another update — and wait for the early adopters to report their experience.

Thanks for the suggestion but the app has been closed many times (there is no “force close” on iPhones) and has even been deleted and re-installed. However, the library still fails to appear on the Home screen.😔

I’ve also noticed that even though the NAS library is listed as a Shared Folder under “Music Library”, if I click “Detect Music Library” I get a “Music Library was not found” message :😥

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Ian_S

Prodigy III

@essenby A new app & firmware has just been released. Have you tried these yet?

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essenbyAuthor

Enthusiast I

@Ian_S - When I “Check for updates” it tells me my system is up to date.

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essenbyAuthor

Enthusiast I

@Ian_S - When I “Check for updates” it tells me my system is up to date.

Speakers are on firmware 16.4 and iPhone app is 80.09.08 - but still no Music Library on my Home Screen. ☹️

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essenbyAuthor

Enthusiast I

It knows because the location is stored on the speakers themselves as it is the speakers that perform indexing and store the actual index.

What version of firmware are your speakers on? Look in about your system.

If you are not on 16.3.something then you may regret uninstalling once you are on 16.3.

What is the issue you are trying to fix?

@Ian_S
Hi. Sorry to dredge up an older post again but I wonder if you may be able to help explain something for me please? I used to host my library on a Buffalo Linkstation but had to move it to a QNAP NAS when Sonos removed support for SMBv1. Yesterday I removed music library folder from the app, then removed the app from my iPad and installed the recent 80.11.51 update. When I went to add the NAS shared library the name of the old Linkstation appeared fleetingly in the shared folder box. Could one (or more) of my speakers be remembering this? And could this be a reson why my library indexes are a bit screwed? Couls it also be behind the fact that “Your Sources” appears and dissapperas at random on my home screen?

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Ian_S

Prodigy III

How many Sonos speakers do you have and what are they?

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