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Hi all!

 

I’m having some issues with connectivity since the last two updates, system is:

  • play:1
  • Arc
  • Sub

I had an Asus xt8 running in AP mode for years, everything was working fine since I got the system setup.

I have around 20 wireless clients that are not experiencing issues on wifi, I have now changed the AP to a different vendor but the same issues persist with Sonos being the only devices that are having issues. Now the arc and sub are dropping out, but play:1 is connected.

Whenever trying to play something from the Sonos app, it just doesn’t work, it says it starts playing but nothing happens then the devices drop out of the app to just suddenly reappear.

I only have two neighbouring SSIDs at channel 11, so I’ve tried channel 1-6 for the wifi, I’ve tried creating an ssid without wpa2, 2.4Ghz only, factory resetting everything then rejoining the devices to the new SSID I’ve created. But nothing seems to help, both arc and sub are disconnecting from the app frequently and AirPlay is not working anymore.

what annoys me is that everything has been working perfectly fine with a more complex network setup for years…

any suggestions are appreciated.

Edit: forgot to write that after the updates, any changes I do in the app (EQ settings, status light indication etc, they are not stored. So when opening the app again or going back into the settings, they are left at default values)  

 

Hello @ArchiveOwl, welcome to the Sonos Community!

I’m sorry to hear about your experience on Sonos with connectivity issues.

I would first ask to refrain from any further Factory Resets unless advised by Sonos Support. It’s not clear how your network topology changed and how it is set up currently.

Please have a look at the following Support Articles that include some useful information:

Connect Sonos to a new router or WiFi network
Reduce wireless interference

Whenever trying to play something from the Sonos app, it just doesn’t work, it says it starts playing but nothing happens then the devices drop out of the app to just suddenly reappear.

I recommend you to Submit Diagnostics within 10 minutes of experiencing the above and then contact our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with advice and information about your Sonos system and what it reports.

I hope this helps.

Hi!

 

thanks for the suggestions, regarding the factory reset it’s the app that nags about it after not being able to add a device after I believe 3 failed attempts, as the device was not being able to connect to the wifi (it seems, although it got a dhcp lease and I could see it connect to the wifi in the wireless logs, it just wasn’t «connected» in the app).

After updating to 80.11.51 my issues disappeared, I was able to add the devices without issues (even using my xt8 with old settings and same placement), tried replicating my issues, but was not able to reproduce on either vendor access points and SSID.

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