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I have a setup which includes a stereo pair of Play:1’s (“TV Room”), a Play:3 (“Foyer”) connected via ethernet to a Google Nest wifi point, and a Play:5 (“Kitchen”).

 

I can play an album from YouTube Music across all devices, but *not* one that I’ve uploaded to YouTube Music. I’m actually unable to even search across YouTube Music “Library” in the Sonos app when connected to that Kitchen device (I can find the album in the desktop Sonos app, and play it from there).

 

The Play:5 shows up in the app, and I can adjust it (toggle the status light, raise or lower the volume on the device or in the app) but it does not play any audio when I try to play an album that I’ve uploaded to YTM.

 

Here is the Network Matrix from the debug menu at http://192.168.86.210:1400/support/review

 

Any ideas what’s going on?

Hey @sglickman, thank you for your post and the peculiar problem you describe!

Sorry to hear that your Play:5 wont play ball with your content uploaded to YouTube Music. I have not come across this, but what happens if you power off all speakers, restart the Sonos app and only power on the kitchen speaker. Does the Play:5 play the desired content?

As a more general approach: Do you get an error message? Any other content also outside YTM works on that speaker?

It would also be interesting to see a full diagnostic. Next time the Play:5 fails to play, I suggest submitting a diagnostic (please do not share the number you get here) in the Sonos app and reaching out to our support team who can look into the results and advice further specifically to your situation.

Hope this helps!

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