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I’ve recently upgraded my WiFi using a Deco mesh system and so I want to try using my system without SonosNet and use it with some speakers wired and some on my WiFi. I understand the way to do this is to disable WiFi on each of the wired units. Using the app on iPhone I select “Disable WiFi”, get the message that it may take some time and then either a “Something Went Wrong” pop up or it does seem to complete the switch off. But either way it stays with WiFi enabled. Is this just me or is there a wider issue with disabling WiFi?And am I wasting my time anyway trying this experiment? My system overall works OK but at times the app is seriously laggy when trying to select music or change volume, I was curious if ditching sonosnet would make things more responsive? Cheers  System is2 x Ports wired3 x Play 1 wired2 x Play 1 Not wired.

Hi have a SONOS 1 system and a new AMP to deliver music to Bose speakers in my room. I have downgraded the AMP to Sonos 1. I play music on iTunes on my PC, and this gets into the Sonos system through my line in of the AMP. This plays without interruption on the many SONOS speakers I have, but the Bose speakers in my room drop out for a second every once in a while. How to ensure that the AMP sufficiently buffers sound for the Bose speakers, connected to the AMP?Thanks in advance for looking into this.

Hi,I have a sonos move in my office and when I connect it to my MacBook pro it plays beautifully. The problem is if I have to pause to take a call or have a conversation - even like 2-3 minutes, the move disconnects and then I have to switch back to MacBook pro speakers and then again to the move. It’s a pain the tukus - is there anyway to set it so that it’s always the speaker and it never disconnects?

I am planning to add an ARC soundbar on my living room TV. I already have 2 ERA 100 paired in that room. I understand my 2 ERA 100 will be able to play music as before and will be used as surround speakers when watching TV. How does this work? What happens if someone is watching TV and at the same time someone else in the house starts playing music in the living room ?I read I will have to unpair the 2 ERA 100 in order to add them as surround speakers. If I do that, what will happen when I want to play music in the living room?I want to make sure I understand everything before buying the ARC.

My Sonos Radio subscription includes a live streaming feed from Radio Klassik Stephansdom. The feed is apparently carried by Tune In.  Recently the feed has been dropped.  How do I restore it? 

Bonjour la communauté, Je vous explique mon problème. On m’a offert pour Noël le casque SONOS ACE, qui est un très bon produit et que j’ai testé en magasin auparavant.Je suis en possession à mon domicile, d’une playbar, d’un sub GEN1 et de 6 enceintes play 1.Hors j’ai voulu connecter, en suivant toutes les instructions, mon casque ACE à mon système, et rien n’y fait.Quelqu’un parmi vous aurait la solution, avant de retourner en magasin.D’avance merci.David. Moderator edit:Google Translate-Hello community,I'll explain my problem. I was given the SONOS ACE headset for Christmas, which is a very good product and which I tested in store before.I have at home, a playbar, a GEN1 sub and 6 play 1 speakers.However, I wanted to connect, following all the instructions, my ACE headset to my system, and nothing works.Does anyone among you have the solution, before returning to the store.Thanks in advance.David.

Trying to troubleshoot my in-laws Sonos PlayBar—not seeing it in the app. I reset the app (S1), nothing. Downloaded the newer app; didn’t see it. Plugged the Ethernet into the WiFi router, nada. Tried to reset the speaker itself by holding the play/pause and mute buttons down while I plugged it back in and the lights never changed from solid white. It hasn’t worked for him for a while—part of the problem is Verizon came in and installed a new router or something and now the optical cable is nowhere to be found. Replacing that is no problem but I should be able to connect the speaker to the local network and at least play music…  thoughts? 

With the new version of Sonos App I just can’t control my move 2 through wi-fi only with Bluetooth. Each time I try to update my speaker an error ocurres 

This has been a recurring theme over multiple posts, and with the holiday and Sonos support not available thought I’d raise this question again. I can’t believe Sonos wouldn’t consider offering extended power cables for the newer devices, similar to their older devices, but here we are, over a year after the Era releases, even with customer demand on these community message boards, and no extended power cables. Has anyone heard about when these will be available for purchase? Thanks. 

HDMI connection randomly stopped working only airplay working now. Have unplugged and restarted several times. 

I have 2 sonos devices.  We recently changed our wifi network.  When we re-linked all of our devices including sonos devices the volume control from google assistant no longer works.  You can put music on and turn it off. But all volume controls including sonos via tv will not work.  As you can imagine, all software updates have been done for sonos, google assistant already.    

Hello,I am trying to set up Amazon Alexa on my Sonos Era 100, but I am encountering an issue during the configuration process. When I try to link Alexa to my Sonos speaker, instead of being redirected to the Amazon login page as expected, I only see an informational message. I am unable to complete the login process and link my Amazon account to Sonos.

Hi, iam trying to set up a Sonos network, so that a wired play 1 is broadcasting a network for another play 1 wireless, a Move and a Move 2 also both wireless through the S2 app with iPhone. The reason for this, is that every time the 4 speakers are set up I lose 100 mgbs down load speed from my already limited 148 mgbs total speed.   Firstly is this possible secondly the support notes to do this are either dated or completely wrong, so can some direction to the correct info if it’s known.      Many thanks in advance

Sonos can’t find (any) new products. Tried to set up ERA 100 speakers by signing in to my previous S1 account. Downloaded new app for S2, but it doesn’t find any products.

I recently bought the Arc Ultra mini sub and two Era 100 speakers. I use the Era 100s as surround speakers, but will their lack of Dolby Atmos support impact the overall surround sound experience?

I have given up waiting for Sonos to resolve the album fragmentation issue and I thought I would go to the effort of correcting the tags myself to resolve the issue.On the source material the albums have the correct Artist names on each track and Album Name but “Album Artist” is blank. I tried putting “Compilation” in the Album Artist tag as some have suggested. This resolves the fragmented Album representation in Sonos but I notice that this then creates another issue; The Artist is no longer searchable (even though it is correct on each song and appears correctly in the info display).   All the Artists appear under a new “Compilation” Artist. This is sub-optimalHas anyone found a solution for the fragmented album issue that retains the ability to identify and search on each individual artist?   

Hi all looking for some help on how to get a 5.1 working (I think I know answer but would like confirm) current items:Sonos Beam Gen 1Sonos Sub Gen 2Sonos One SL (two) I tried to add two sonos era 100’s today but obviously they didn’t add to the beam gen 1 system on my tv since it only supports 2 speakers.  Question is, if get a new beam, will that solve my issues?  Will I be able to then do the 5.1 system? thoughts and insights appreciated.  thanks!

Usually I could play on Spotify and my Sonos app would automatically detect it, so my current Spotify song would also appear in the Sonos App and vice versa.Since the last update, it seems Sonos doesn't recognize it anymore and both apps have parallel sessions running. This results in the Sonos speakers not being able to be controlled properly, unless I enter the Sonos app and "re-start" the music accessing through its own app. This seems to be an issue only since the last Sonos update

What is the difference between the Sonos Amp v1 and v2? I have a set of in ceiling speakers but the previous owner of my flat took the Amp so they don’t work and I don’t think I can afford a brand new V2 Amp. Would a Gen 1 Amp do the same job?  

Amazon stopped working, does anyone know if there is an issue, rebooted etcthanks

On a Samsung smartphone with stylus such as the Galaxy S23 Ultra, just hovering the stylus over the volume slider at the bottom of the main app screen causes the full volume control pane to appear. This is very annoying. Please turn this off. If I want to open the full volume control pane I will tap on the volume slider. Hovering is not clicking.Build 80.14.06-release+20241206.affe3de

Hi Sonos Team,I currently have a Sonos Arc paired with two Era 300s and a Sub (Gen 3), and I’m absolutely loving the immersive Dolby Atmos experience. However, I’ve noticed that the system doesn’t currently support DTS-HD or DTS:X formats, which are still prevalent in Blu-rays and high-quality media content.Are there any plans to include DTS-HD and DTS:X support in future updates, or is this a limitation tied to hardware or licensing considerations? Adding this feature would significantly enhance the system’s versatility for home theater enthusiasts like me.Looking forward to hearing your thoughts!

I have recently spent a lot of money in India buying the Sonos Beam 2 about 3 months ago as well as the Sub Mini just 3 days ago. I successfully set up the Bheem two and connected it to my Samsung Frame 65. No problem, fantastic sound!! Now to pair the two speakers and to get my subwoofer to work, it has been a complete nightmare. The App just does not work. It keeps taking me around in circles and constantly indicates a failure. Every attempt to pair the two and get my Sub for to work has been a disaster for 3 full days. One minute, it will show the system, both speakers, five minutes later. It will show there is no system. It is completely erratic and refuses to update my system software. My Internet Wi-Fi is excellent. I use it for everything. Being a photographer I own an Apple iPhone 15 Pro Max and I have Fiber optic Broadband. I really need a solution to just link the sub to the beam without using the app. Please help, I am getting desperate and very, very frustrated. I have trie

With a new setup of Arc ultra, 2 era 300 and a sub4, I only got sound from the arc ultra.Reset the era 300s and the sub and the arc ultra with out getting any surround. The setup of the components went fine, but only arc ultra gave sound. I put the sub 4 on ethernet, but no differance. As a last try, I put the arc ultra on ethernet cable too, and it all worked. Not sure why, but the cables made the system work.

New W11 laptop - download and install latest Windows Sonos app from Downloads | Sonos follow installshield prompts but it gets stuck in check for updates loop, even though updates are installed and I’ve clicked “Done”. App unusable as can’t do anything but check for updates again. haven uninstalled and reinstalled with same result.