Answered

I’ve been muddling through getting my local Mac music library accessible to Sonos (something I used with no issues for years before the App was improved).  I have it working sometimes but also not working.Some of the tracks work exactly as they should, launched from the Sonos program on the Mac or from the App on my  iPhone.  Some of them fail from my Mac, but then work from the iPhone, and then also work from the Mac. Others pop a persistent error message of the form:Unable to play '<track name>.m4a' - cannot connect to /<HOSTNAME>/<DIRECTORY> because the server cannot be found. My music library is on an external disk mounted directly on my Mac which is sharing the filesystem (SMB enabled).  I am trying to launch the music from the Sonos program on my Mac and also from two family iPhones.It seems bizarre that some tracks are just fine while others that in some cases are in the same subdirectory can not be played.  Or perhaps, its that the server cannot be found for s

Hello, i’m using Sonos arc and Sub gen 3 with LG oled CX, and there is difference in volume level between youtube app in lg webos to iphone/macbook in Deezer app or youtube app.what can it be? Thanks for your support. 

Unable to connect to beam. Unable to iPads Sonos one sl

Excuse my ignorance as I’m a complete newbie to Sonos!! I have recently purchased the following components for my living room system:Arc Ultra 2 x Era 300 Sub 4I currently have the Arc Ultra in the centre, with both Era 300s beside it as my living room isn’t really set up to have rear speakers (photo below for reference).When setting up in the Sonos app, it doesn’t seem to let me add the Era 300s to the same “room” as the Arc Ultra unless I add the Era 300s as surround speakers. I currently have the Arc Ultra in “Living Room”, and the Era 300s (as a stereo pair) with the Sub 4 in “Living Room 2”.This is proving problematic because as a default, when I use my TV remote to adjust the volume it only controls the Arc Ultra, and I then have to use the app to adjust the volume of the Era 300s.What is the best way to set up my system? Should I be setting up the Era 300s as surround speakers and finding a suitable position for them, or is there a way to have them in their current position but

Hello, I have four Era 100 speakers set up in my apartment. I have them all grouped in the Sonos app and use Spotify to play music on them (from my phone and desktop computer).There is some weird issue popping up occasionally, though. When trying to play a song, sometimes only a few or a single speaker starts playing. Sometimes none of them plays. Sometimes they all start playing, then suddenly stops for a few seconds and then jump to the next song.I've tried to switch channels on my router. I've also given each speaker a static IP on my network. I've checked the network diagnostic when the issues occur, but can't see any signs of any degraded connectivity through my routers app.I'm at a loss here. Anyone got some suggestions?One thing worth noting is that if I reset everything and set it up from scratch, then everything works flawlessly for a few days. And then it's back to square one.Best regards! And any ideas or suggestions are greatly appreciated!

I have an Arc Ultra 2, 2 ERA300s and the new Sub4. i have the arc connected to my TV (Arc port) I connected the Sub and the ERA300s to my Arc as surround/sub.The sub drops out every 20-30 seconds, and the era 300’s randomly disconnect.  Sometimes one, sometimes the other, sometimes both, sometimes the surrounds and the sub all together. The only consistent product is the Arc Ultra 2. It’s not a duplicate IP issue (This response is ludicrous)I don’t get drops in streaming services in any other device on my network. My network works very well.   I see so many posts about this issue and no one seems to have resolved it. This is extremely frustrating. 

Connecting issues beam with sub and one sl

Hi, I've been searching the internet the last couple days and haven't found a great answer to my issue. I currently have several Sonos speakers throughout my house, as well as an outdoor system that is running 3rd party speakers (Klipsch) through two Sonos amps (Connect and ZP100, via the Sonos 1 app). The Connect sits inside my house and is wired to 2 Klipsch speakers on the house wall. The ZP100 sits about 60 feet behind the house in the pool equipment shed (concrete block), and is connected to 2 KIipsch speakers along the backyard wall. I have it in a waterproof box to protect it. The ZP100 is plugged in to the pool shed power. I realize this is VERY old technology but I had a limited budget!The issue I am having is that the wifi signal in the pool shed is weak, so the ZP100/back wall speakers cut out intermittently. I am trying to figure out the best way to boost that signal. I can't really run an ethernet cable out there without tearing up some hardscape, so that solution is not i

Spent a few unfruitful hours with the nice people at tech support.  Any idea why a system would suddenly not be able to connect?  Speakers show up in app.  App says internet connection lost, try again later, connection timed out etc.I’ve tried wired connection to router.

Hello,I have an L9 C9 tv connected via eARC HDMI to a Sonos Beam, which is paired with two Play:3s.The sound keeps cutting out randomly for several seconds. I’ve disconnected the tv and Beam from power for several minutes, removed all other HDMI cables, tried different HDMI cables (all are 2.1), changed settings on the TV and connected devices (PS5, FireStick, and Virgin Media 360). Please help! I have several diagnostic codes, which each have various different TV settings:Thanks,Chris Moderator edit: Diagnostic numbers recorded and removed.

I’ve had a Sonos Connect Gen 2 for a few years that I got on eBay.  Have to say it’s been brilliant for utilising my Stereo speakers as part of the overall Sonos experience, though I did mainly buy it in the hope that it would be a way to get vinyl playing in every room.  I’ve read guides on how to best set my turntable up with the Connect, but ultimately it remains fine in the living room and only occasionally stutters out audio everywhere else.  I’ve read people say the Connect is pretty weak for vinyl overall. Is the Port really that much better?  I don’t want to risk putting down all that money for one purpose, only to have the similar dropout woes.  As I say, the Connect does its job fine other than for vinyl.

Hi, my playbar is connected to the TV via an audio cable & Ethernet to the router. When I stream my music to all speakers the playbar cuts in and out throughout. Around 30 second between and then off for 5 seconds. (TV on standby) If I unplug the TV audio cable then it works fine. Is there anything I can do to cure this without having to keep removing the audio cable from the back of the TV every time I stream my music? 

My speakers hooked up to TV via Port mysteriously turn on…. I’m sleeping or away and find the last TV station playing even though TV is off

I use Deezer but I am not in the country where my deezer subscription is purchased. In the deezer app I can change the region to UK and get top tracks, top artists etc for the UK. However the Sonos app gives me top tracks etc from the deezer subscription home (not UK) and there is no way to change the region in Sonos app. My Sonos profiles are set to UK but this makes no difference. Any way to fix the region in Sonos app so I get local playlists. Jezzzz

I have been using SONOS since they started.  Had a 10TB NAS filled with music.   Electrical storm knocked out my NAS, so I got a new one, and populated it with a back up fo my library.  I now point the music library to a static IP address, it performs the scheduled update, but it always stalls with a message that there is NOT enough room for the update.   Do I reinitialize my entire system and try to mount the new NAS again, and if so, how do I do that?

The latest Sonos app for iPhone and iPad. Version 80.18.25. There are still a number of UI communication errors.Instead of descriptions, various placeholders or codes are shown. This only occurs when the iOS/iPadOS system language is set to Polish. When switching the language to English, these errors disappear. Messages are displayed correctly. Attached are examples of the errors.The issues also occur during speaker setup and any changes to the Sonos system settings.    

I created a folder on my Crucial X9 Pro hard drive with my music.  I shared the folder.  I tried to add //hostname/volumes/Crucial X9 Pro/My Music.  hostname obviously is not the name of :-).  Sonos says that the path name is no longer available.  There wasn’t any additional information to help me understand what I have wrong.   I do have file sharing on.  Read Only for everyone.  

Hi,I've got a question about my Sonos Arc Ultra. I've noticed that when I turn off my TV at 11:00 pm, for example, my Arc Ultra is warm in the marked area in the morning. Is this normal? I ask because I understand that when I use my soundbar, it can be warm too. But when my TV is off and I don't play any music, should it stay cool? Thanks in advance for your help.   

This issue has re-appeared after being resolved for quite some time.  That is, it was bad, then it got better for many months, and now it is back.  Perhaps something in the new updates?   

Latest update says… 80.18.24 (Android)80.18.27 (iOS)Release date: 31/03/2025In this update:Ability to create and edit Sonos playlists Question is… where is this create and edit function, as I can't find it.Any help would br great thx 

Hi,I am using the Android Sonos App version 80.16.32. If I am playing a podcast and I want to add another podcast to the end of the queue then it fails with the message “Unable to add to queue”. This works OK from the Sonos App on my iPad. I have uninstalled and reinstalled the app but it doesn’t help. Can I do anything to fix this? Thanks  

Spotify recently introduced Spotify Basic Family. It has the same features as Premium, but without the use of e-books and it is cheaper. Does this Spotify Basic Family plan work with Sonos?

ahhh … hours spent with the ridiculous system.  After being unable to update the wifi, I finally got the Boost to be recognised only to get the “sign in as the system owner” message.  I am signed in.  On the app and on the PC. where else am I supposed to sign in?  Please let me know where I can sell Sonos equipment  I am done with this.

I am reluctantly using the new app and have issues trying to control my tv sound system on the app. Every time I open the app the system is not recognised. So I have to switch the speakers off and then back on again - then it is recognised and I can control it.whats going on? It’s very frustrating.thanks 

Hello. I have set up my music library connecting it to a file, on my hardrive, with all my music and this has always worked, however, I have had to move my music to a different hardrive and now Sonos is picking up every single mp3-mp4 file on my hardrive (not just the files in my music folder). How can I fix this? Thanks