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Haven’t used my extra Sonos one speaker in a while and now find that I no longer have TV as a source on my app? What gives? This new app really stinks! 

I have recently bought a new Play 5 Gen 2 and was going to sell my Gen 1 on Ebay as it would be a shame for it to go to waste. However, I am struggling to get it to connect to the V1 Controller either via Wifi or via an Ethernet Cable. I have tried my phone and MacBook.The Play 5 Gen 1 just gives the usual “Cannot find any products” so I cant be sure its working properly.When I connected the Gen 2 it connected first time with no issues albeit thats on the newer controller version, etc.Any suggestions welcome as to how I can get the Play 5 Gen 1 connected just to make sure its working ok before I put it up for sale. Thanks

I connected my Port to a Pioneer receiver that is set to - 40db as a start up volume. This because I don't want to shake the hole house when I start the TV for the morning. If I turn the volume up and later switch from Port to TV it will be very Loud if I don't lower the volume first. The problem is that if I set line out to variable it is too low volume to match the other Sonos speakers. Sonos volume set to 18 means that I have to set port at 100. Then I can't rise the volume more.If I set to fixed, it is too loud at - 40db and I also want to adjust the volume from the app so variable would be the best option. It would be nice to be able to adjust the baseline input level for the variable and then save the setting. In that case I can adjust the volume to match the Sonos speakers and then the volume will be equal for both speakers and Port. 

So far as I can tell, it is still impossible to add an album from Idagio to the Sonos queue.   Will this be fixed any time soon?  Classical/opera streaming doesn't really work if you have to add dozens of separate tracks to a queue in order to hear the entire piece.  

Hi - have lots of existing Sonos kit bought 2012 - 2015. Have been managing to use with S1 controller, but about to modernise a little by purchasing a couple of Era100’s (the Bluetooth and LineIn features appeal).According to the Sonos support page, I should be able to use the Era100’s and the newer Sonos app with my Play:1, Play:3 and Boost kit (as they say these support both newer Sonos app and the S1 app).Are they correct?Incidentally, I have always relied on the SonosNet for connectivity (first with Bridge, then with Boost) and connectivity has been excellent, no dropouts.The website says that the Era100 can only either use cabled Ethernet or domestic WiFi - how would this play with the rest of the (older) Sonos kit using SonosNet via the Boost? Or does having the Era100 in this setup mean that SonosNet is a no-no, and everything would be reliant on domestic WiFi?Thanks.

I’ve had a Sonos system running off of a cheap LG NAS since 2011. It works fine, although I use EoP devices and lock the system off from updates and the internet. Now using S1 software.Due to a system crash on a Synology NAS, I rebuilt it to take over the sonos side of things from the LG NAS, as that was starting to demonstrate a few file corruptions. I also installed another newer Synology NAS.The Synology is running DSM 7.x fine, and all shares are available via the network. It also works OK casting using Hi-Fi Cast to a CCA via the line-in on a Play5. However, it consistently fails with an error 1001 when trying to add a library link.Knowing that v7.x made changes to smb access, I downgraded it to smbv1 and checked the NTLMv1 box. It is using the correct permissions and group and also allows smb access to the sonos folder.I also followed a forum users text to include extra text in the smb.conf file, which should have helped.I have been trying to track down the percieved problem with

Updated Sonos app with the most recent update and since then it has just not worked. Every single time I go to use it I have to update network. Everything has been switched off and back on MANY times. It’s so frustrating. 

I have tried everything to get this soundbar to appear on the Sonos app but it says it connects but it won’t appear on my phone. I’ve tried joint existing product, looking for new, factory restarting the thing and even contacted my ISP to see if my firmware is up to date and still nothing. Literally any help at all will be appreciated!

I go through the app and the setup works but when I open my system it keeps giving me an error that the sub is not connected. I’ve tried the hard reset and everything and no dice. 

My system says ‘access to Apple Music has expired.  My Apple Music has not expired .  Sonos not working again- big surprise.I thought I would delete app from my app screen , now I can’t find it in order to fully delete it 

After the upgrade of my Sonos One speakers to the newest firmware I have noticed that the Alexa Volume now is irrelevant from the Sonos actual volume. Even If I mute my Sonos One volume,  Alexa can still be heard from the speakers. In addition, when I change the volume of the speakers again Alexa volume does not change. Is something changed, or is this a bug?

Hi everyone,I recently changed my home Wi-Fi router, and ever since, my Sonos system won’t connect. I’ve tried resetting the router and reconnecting through the Sonos app, but it keeps saying it can’t find the system. I’ve also ensured my phone is on the same network.Does anyone know the best way to get the speakers to reconnect? Should I factory reset them or is there a simpler fix?Thanks in advance for any tips!

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library  Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look. 

You guys gonna start a subscription service? I was just thinking of how you guys could be worse of a company than you've already declined. Also, let me be clear: I have no anger towards the staff, or customer support, I am aggravated by the direction whoever has made decisions in the future of your apps which are so frustrating to deal with.

Recent purchase. Unable to get sound to Beam and there's no menu option to add the Beam as an external speaker. I'm using the eArc input 

I have had the beam for several years. There has been issues with the app connecting in the past but it fixes it self and reconnects. This time it is not reconnected. Everything thing in my home is connected as usual except my speaker that was perfect and working until I woke up. All of a sudden the app does not show my speaker or function to adjust settings.  I have tried everything ever forum every trouble shooting technique.  Still not connecting .  It set up as new speaker after factory reset and it completed the entire process and still does not show on the app like it normally does. Disappointing.  

My music library has disappeared and it will not reconnect.  Have made sure it is on SMB3 and it worked up until a week ago.  When trying to add it says it is unable to connect.  All the pathway and user name and password are correct.  What am I missing?

SVC does not have weather option  

 I’ve had a Sonos Ray sitting dormant in my room for a couple years now and it was purchased as a gift to use as the main speaker system for my player, but we haven’t had any luck connecting the two. Bluetooth connections on the turntable and WiFi connections on the speaker don’t let them connect. I’ve tried a 3.5mm to Optical cable connections between the two and haven’t had luck.I have Bluetooth, line/phono options and an analog out with an RCA cable on the Player and,WiFi connections (with AirPlay available), Ethernet port and the optical port on the Ray.Did it have to be specifically RCA out and not any regular 3.5mm? Is the digital to analog the issue and would a converter work?  Logically the cable should work but it might be Sonos settings that stop it from working? Could it be the phono/line setting on the table or a Sonos app setting that I’ve got wrong that is stopping this from working? Any tips on how to fix this issue?

As if the last Sonos update I can no longer use Alexa to play music on my Sonos products, which unfortunately encompass 100% of my music devices. I say “Alexa play xyz on family room” and Alexa responds, “playing xyz on family room… On family room appears to be offline”. This was never an issue before. Why now? 

I just connected a new TV to my Sonos surround sound, but I have no sound from the speakers

Hi Everyone,I have an Audio-Technica ATLP60XBT Bluetooth-enabled turntable that I currently connect to a Marshall Bluetooth speaker. I'm trying to figure out if I can connect it to my existing Sonos speakers or if I need to add something to make it work.Here’s my Sonos setup:Move (Gen 1) Beam soundbar (Gen 1) Play 3 Two Play 1sI tried connecting the turntable to the Move via Bluetooth, but it didn’t work. I’ve seen mixed advice in other threads—some people seem to have success, while others don’t.Can I make this setup work? If not, what would you recommend as the best solution—a new speaker, a Sonos Port, or a different turntable?Thanks in advance for any advice!

Just replaced the arc with the arc ultra and my 2 fives and 2 sub gen 3’s disappeared. I’ve reset them multiple times and my router and the app still can’t find them. Any advice? I’m very close to selling all of my speakers if they won’t work.

The ray have the IR-sensor underneath….WTF!?! So stupid. Design is more important than functionality… im forced to put my Sonos Ray with the speaker pointing to my roof….🤯And if you have Samsung the frame with tv module in a cabinet beneath the tv the remote doesn’t work anyway. My god…No aliens has influenced this product, that’s a fact. So stupid… 

So I know we are all sick of talking about this but it’s really got to fever pitch now.My on going issues are still on going with no signs of getting any better. I will just talk about my own personal issues over the last however long now which is too much to even use it anymore.  Slow app, delayed everything, takes about 10 seconds to play next chosen song that’s if it does play it, says unable to add to queue but adds it 50% of the time,  volume literally does what it wants, can’t turn off a track other than asking Alexa to turn it off, we had a house full Christmas Day and it was honestly embarrassing, safe to say nobody who was here will be rushing out for this dream set up!!!  I’ve done the usual things, reboot, wire a speaker to router but whatever I do makes no difference at all. I do think it could be my older play 1s that are causing the problem but there’s not a chance that I’m throwing any money at this for it to still be this bad! I never thought something like this would c