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Contributor I
Apr 7, 2025 2:57 PM UTC
Answered

my Connect stops playing for a few seconds

Anybody else have the problem where the Connect stops playing for a few seconds and then comes back - plays for som minutes and then stops again etc. What to do about that - is there a solution?

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Airgetlam
AirgetlamAnswer
Apr 7, 2025 3:08 PM UTC

Without any information to look hone in on, it’s hard to tell what the issue could be. It could range from overheating, to wifi interference , to duplicate IP addresses. 

Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

3 replies

Airgetlam
AirgetlamAnswer
Apr 7, 2025 3:08 PM UTC

Without any information to look hone in on, it’s hard to tell what the issue could be. It could range from overheating, to wifi interference , to duplicate IP addresses. 

Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce
Trending Lyricist I
Apr 9, 2025 11:40 AM UTC

yeah this issue has reappeared for me as well….
 

 

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Airgetlam
Apr 9, 2025 6:45 PM UTC

I’m curious as to what Support said, when you called them with this issue. 

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Bruce