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New W11 laptop - download and install latest Windows Sonos app from Downloads | Sonos follow installshield prompts but it gets stuck in check for updates loop, even though updates are installed and I’ve clicked “Done”. App unusable as can’t do anything but check for updates again. haven uninstalled and reinstalled with same result.

Here’s my setup:Playbar 2 symfonisk speakers Apple TV & projectorI’m running a projector in my living room and have it connected to an Apple TV. I’m using the symfonisk to stream airplay 2 to my playbar. I’d love to use the symfonisk speakers as surrounds to the left and that right, but when I do that I lose the ability to connect them to the playbar. Anyone have any ideas of how to make that work? Or something easy to add to the system to make it work? 

Hello Im trying to get my Amp to use trueplay for my in wall sonance architectural speakers. I can hear the shrill noise but then it says No Sonos Architectual speakers detected. I bought these from the sonos website. I'm using 16 gauge wire.  Any advice to troubleshoot?

I have my sonos system that I’ve had for years connected to my Synology NAS drive. I control the system through S1. I recently got roam 2 that I was hoping to easily add to my existing system but have found out that this can’t be done. I’ve had to download the latest Sonos app and control it through that. I also can’t find out how to connect this ‘new’ system to my NAS drive to play my stored music. Is there any way my roam can be connected to my existing system or do I need to use it as a standalone system? If so, how do I connect to my NAS drive? TIA, John

I have just the bar in a small room when playing games back ground sounds like weather and any ambient audio is very quiet. When using atmos there is no directional audio it sounds flat in fact the atmos when i unhook the bar sounds better on my LG C1 and it even has some directional audio. Yet when i watch the same game on youtube the sonos beam sounds amazing even has good virtual surround i am so confused how a game sounds terrible from source with no directional audio and on youtube sounds great with pinpoint directional audio. Example: Battlefield 5 when i play it on xbox i can only just hear footsteps and when i do you have no idea what direction they are coming from. Now when i watch someone play it on youtube and any other game you can hear em clear as day and the whole game is surround sound it fills my room with sound this is so backwards ii bet you all don't believe me or know how to help.

I was wondering if Trueplay compatibility will be added for the recently released iPad Mini (A17 Pro)?It’s not stated on the supported devices page as unsupported, but Trueplay does not work at the moment on the device.

On the Mac Sonos Controller, in the right most column (Music Source), say if you’re already looking at tracks inside an album and you want scroll to see more songs below (2-finger up motion on the trackpad, which is Mac’s default “Natural Scrolling” setting), if your fingers drifts to the right side while moving upwards, the app immediately takes you back one level up - back to the album level, as if you’ve pressed the < button. The same is true whatever you’re scrolling through, e.g. it would go from album back to artist, playlist back to streaming service, etc. Typically if an area can only scroll up or down, any left or right 2-finger motion is ignored (this is true for both Mac and Windows), this makes for very swift scrolling a flick action. This bug makes scrolling through anything much more laborious as you now have to be careful with the scrolling motion all the time! Could the dev team please take a look at the issue? It’s been there for some time but now I can finally repr

Hi all,I know this has been discussed before but I can't find the answer I need.I have various Sonos products, subs, play bars, surround speakers and a move in various rooms. I have just been given a Audio-Technica LP60XBTBK for Christmas and want to connect it to my system so I can play it throughout the house. I am confused on if I need a port or an amp or neither. Can anybody help please.

I was under the impression the new IKEA speaker would link to my aging Play 5 gen 1. The Play 5 only runs from the s1 app. This won't recognize the new Synfonisk gen 2 speaker. Any advice would be welcomed

This is a total joke...ive had a working system for ages, now Ive changed my WiFi password and downloaded the ‘latest’ sonos app. If i want to connect to the speaker to update the wifi pw using bluetooth, the app wants PRECISE  location, not just approx, ie my street..which i can see on the map, but it wants my damn house number using GPS/WiFi etc. jeez, just tell them where i hide the front door keys while we are at it... This is bull… there is NO REASON WHATSOEVER for an app to need precise location, unless its a gps app like navigation etc.I want to know WHY this is needed and HOW it could ‘impact’ the service. Knowing my street, suburb, city, country is fine with me, (and more than enough info) but even that is crap..so why does it need precise location??? I want a decent answer!Before the haters chime in..its rubbish what your going to say about, “thats what you have to do”, “go elsewhere”..bla bla… well you can provide what you want ...don’t force it on me.. this is basic privacy

I haven’t noticed if your company intends to reinstate “dual mono” on the Sonos app. I have a café that’s in need of dual mono setting for the Sonos One speakers that I already have in the location. Without dual mono I’ll have to move onto a different brand of speaker that offers that feature. Please let me know if you intend to fix this problem.respectfully, David Cochrane owner operator Elevate Cafe

On the verge of insanity here. I’ve upgraded all compatible products in my system (Play 1’s, arc) to the new S2 controller to have everything in one place. Plan was to leave my gen 1 Connect (which is incompatible with S2 controller) and Boost on the old app. After much effort I’ve managed to move everything I wanted to the new app. However when trying to now create a new system on S1 for the Connect/Boost I've ran into a wall. The Boost has connected fine, but when I tried to sort the Connect it just won't work. First my S1 app started crashing every time it asked me to enter the WIFI password when setting up Connect. Then when I tried on different device it just won’t work: app will run into problems due I think to WIFI connectivity. The infuriating part is that the Connect is in the exact same place it has been for years with no problems. I’ve tried everything: factory reset the connect, temporarily wire it to the router via ethernet cable and then move back once set up, but app sti

I have Arc connected via the optical to HDMI adaptor from my Panasonic viera TV. I can only get stereo. The menu to change it to 5.1 digital disappeared from my TV

How do i remove the serial number and info of  a sonos sub wolfer i am replacing with a new one?

Hi!Currently I am using Playbar, Sub Gen2 and two One SL’s for surround. Compatibility wise, what can I keep / use if I replace the Playbar with Arc and what If I go with Arc Ultra?Thank youNeven

I have a Beam, Sub, 2 Play1's and a Port. For some reason, my mistake I presume, I ended up with 3 seperate rooms: the port in 1, Beam and Sub in 1 and the Play1's in 1. I was able to create a group containing all 3 rooms, but because of this setup no surrounds (stereo pair) in the room with the Beam and the Sub.I am able to break the stereo pair in the Play1 room, which enables me to add one Play1 to the Beam/Sub room creating a stereo pair with the Beam I think. This leaves me with a Play1 in a seperate room. I would prefer to add both Play1's to the Beam/Sub room as the stereo pair, but am unable to do so.Anybody, any advice?

I have a sonos amp connected to ceiling speakers in my kitchen.  The amp is in a kitchen cupboard with the speakers wired back to the cupboard.My wife has bought me a pro-ject t1 phono sb. How can I get it connected to the amp. It can't be hard wired due to the location of the amp. I want to be able to listen to my records through the ceiling speakers if possible. 

Hello Sonos Community, am a bass enthusiast and find myself underwhelmed by my 2s Sonos Sub Gen 3’s with the Sub 4 seemingly being a minor port change, some enclosure changes, upgraded wifi, CPU & RAM I was hoping there would be something more on the horizon ? perhaps a dual 10 or 15 enclosure.. I’m looking to get that visceral experience.. beyond just hearing the bass I want to feel it. And I can’t find anything in your product stack or road map to facilitate this ?

Why are my sorround speakers and sub not showing in my system. No changes made to network or settings. If I haven’t made any changes, what have Sonos done? Any updates?

I have a new network and made all the system changes, but most of my 8 Sonos products won’t stay connected. Other than the usual, what ideas does anyone have?Coincidentally, the two products that remain connected are my oldest ones. 

I’m having really annoying issues with sound cutting out on my two Symfonisk bookshelf speakers paired with an Arc. It happens pretty frequently during songs or music. Sound will cut out for about half a second from either left or right symfonisk surround speaker. It can happen several times in a minute or not at all. My set up is an Orbi 770 router with a single satellite.The Arc is hooked up to the router via Ethernet through a Netgear switch.There is also a sub mini wirelessly joined up to the Arc.searched various threads and the suggestions all seem to involve adjusting the WiFi settings to avoid interference. All the devices near the Arc are connected to the router via Ethernet.I’ve tried setting the router to channel 6 for 2.4ghz WiFi. And I’ve changed the Sonosnet channel to 11.I’ve tried power cycling the Sonos devices. 

Hello I can’t Connect my routeur Wiim pro plus to my Beam sonos. Any help please?

I have an existing system with an ARC, Sub 3, and two SL One as surround sound used as theater listening and linked to a TV all of which are in my family room. These are on my sonos app showing under family room. I just got a ERA-300 which I intend to put in my office in home room. This will be the first item in this new office in home room. In adding this new speaker to the SONOS app, there appear to be two options, Get started with setup which is “white box” or “Join existing sytem “a non white box” to click on.  Which one do I check?

I purchased a new turntable and made sure it had a preamp installed already. My current setup is pretty basic: Arc, two One:Play as surround sound, and a Sub. Based on my research, it seems I can just get the Port and connect the new turntable to that as it already has a preamp. Is that a correct understanding? I’m a little confused about the Amp and why I would need one if I do not have non-Sonos speakers.Also - I am considering purchasing two Era 300s to be used primarily for the music. Will it be possible to connect those to my system and create a setup just for music that uses just the 300s and the sub?TIA!

I am planning on getting a Sonos Arc Ultra and two Era 100s for surround. My TV only has an ARC input, not an eARC. Will I still be able to get Dolby Atmos, and will I be losing something by not having eARC?THANKS!