Skip to main content
greydie
Contributor I
April 1, 2025
Answered

Update software April 1, 2025

  • April 1, 2025
  • 4 replies
  • 548 views

I have 21 devices throughout my home and all were working yesterday. Today (4/1/2025 how appropriate) I opened the app to see that a software update was required. The update takes several minutes and fails every time I try it. I have rebooted all devices and my router. Does anyone know what I can try to resolve the issue?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by jgatie

I completely turned of everything, and then it worked. 

 

And I’m quite happy: my sonos + port was a HELL with Tidal. Losing connection every 10 minutes, refusing to play, … It was a hellhole. 

 

Now everything works fine. For the moment ...

 

These are symptoms of IP conflicts.  These happen when your router loses track of its IP table due to a reboot or power loss, and it starts handing out IP addresses that are already in use by other devices.  Sonos updates often uncover a router in this state because each Sonos device is rebooted during the update, causing it to request a new IP.  You can easily prevent this from happening again if you go into your router setup and reserve an IP for each Sonos device.

4 replies

Pools-3015
Pools-3015
Prodigy I
April 1, 2025

The update rolled out yesterday BTW… But can you answer a few questions?

  1. Do you get any error codes when the update fails?
  2. Do you have any speakers wired?
  3. Do you have another device you can use to perform the update?
    AjTrek1
    AjTrek1
    April 1, 2025

    In addition to ​@Pools-3015 questions….

    1. How far away are you from your router? Try moving closer to it.
    2. Have you updated the software on your device?
    3. Have you deleted the Sonos App and re-installed it to get the latest version?

    Also, remember the hardware update is different from the app update (reference #3 above).

    Together Everyone Achieves More = T.E.A.M.
      lucclaeys
      Lyricist I
      April 3, 2025

      I completely turned of everything, and then it worked. 

       

      And I’m quite happy: my sonos + port was a HELL with Tidal. Losing connection every 10 minutes, refusing to play, … It was a hellhole. 

       

      Now everything works fine. For the moment ...

      jgatie
      jgatieAnswer
      April 3, 2025

      I completely turned of everything, and then it worked. 

       

      And I’m quite happy: my sonos + port was a HELL with Tidal. Losing connection every 10 minutes, refusing to play, … It was a hellhole. 

       

      Now everything works fine. For the moment ...

       

      These are symptoms of IP conflicts.  These happen when your router loses track of its IP table due to a reboot or power loss, and it starts handing out IP addresses that are already in use by other devices.  Sonos updates often uncover a router in this state because each Sonos device is rebooted during the update, causing it to request a new IP.  You can easily prevent this from happening again if you go into your router setup and reserve an IP for each Sonos device.

        Terms & ConditionsAccessibility statement