Answered

S15 Not Found When Adding a New Product

Forum|Forum|7 months ago
April 3, 2025
5 replies
64 views

BrianJ Madison
Contributor I

I have done a factory reset of my S15. Get the flashing orange which times out when searching for nearby products and then I get the flashing green and white.

App will not find product to allow me to complete the setup. Can I manually add this?

Have reset modem, router, amp, and everything i can think of. I have 2 ethernet jacks and have tried black first and white in the 2nd and vice versa. Black is just plugged into amp. White ethernet runs to router and plugged directly into it. Still will not find it.

Ready to throw the entire thing out. Been working on this all day!!

Best answer by nik9669a

Why did you reset the rest of the system, if it was only the S15 not working?

Having done so, and that’s your entire system reset, you need to start again, creating a new system. Or are any components of your old system still active?

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+19

nik9669a
Senior Virtuoso
Answer
Forum|Forum|7 months ago
April 3, 2025

Why did you reset the rest of the system, if it was only the S15 not working?

Having done so, and that’s your entire system reset, you need to start again, creating a new system. Or are any components of your old system still active?