Answered

Right now I almost regrett to have moved to a Sonos ARC Ultra + Sub + 2xERA300 setup as the center channel of the Arc Ultra overpowers the left and right channels which means that you have almost no directional stereo effect from the front.The center channel is at least 5bB louder than the left an right channels, you can notice this easiely by playing a surround sound test video which you would usually use to finetune the channel volumes when using an AVR.We need an option to change the center channel volume of the Arc Ultra to actually hear the left and right channels.Trueplaytuning does not change the current behaviour, speech enhancement makes it worse.

this an addendum to my recent post regarding upgrading Play:1s to Era 100s which appears solved. My old Play:1s are now in a different room. These are available as a speaker pair in the Sonos app but do not show as a playback option in Apple Music Airplay.I much prefer using Apple Music for playback control, Sonos too laggy. I suspect i will need to power down speakers, router etc However i have a Sonos Move in another part of the house which shows up with no issues.Im using Netgear Orbi WiFi.

Hi all.I have Sonos S1 equipment.  I got a new CD which I ripped to Itunes, updated my Sonos library and went to play but the sound was really distorted. I tested the CD in a seperate CD player and the disc is faulty.  I deleted it from Itunes and bought another copy which works fine. It’s ripped to Itunes, Sonos library updated and plays fine, however Sonos is now showing that along with the new one the original faulty one is still in my library, which it isn’t?  It even plays the faulty version somehow if I select it?  I’ve checked my Itunes library and only the new one is there, but to be on the safe side I’ve deleted it then added it again several times, and updated my Sonos library 4 or 5 times, but the phantom CD is still there - any ideas how I get rid if it?  Any help gratefully appreciated. 

Sonos? Nie mehr. Ich bedaure den Tag als ich für etliche Tausend € das System gekauft habe!  Moderator edit:Google Translate-Sonos? Never again. I regret the day I spent several thousand euros on the system!

I just moved across country, and now I can’t connect or reset my Sonos Sub. I believe it’s a gen 3. It had the infinity symbol on the join button. what happens is my Sonos app recognizes the sub. It’s starts the add procedure. The app joins the subs network. Then the app asks me to press the join button.i press it repeatedly, but the app never sees it and eventually times out.I have tried the reset procedure on the sub. I hold the join button while plugging in the power. The light flashes orange while I am holding it. And never changes. I’ve held the  button for around 2 minutes.  Any suggestions?  thank you. ed  

When I enter my authorisation code it just stays on the page. 

Hello all,I notice that all Podcast episodes of Radio France Service are outdated since 15 april. Is it possible to update this Service and how?Best regards 

Hey there, I've read through the issues people are having with the stereo pairing between 2 era 100 speakers. I was wondering if I could somehow connect them via usb c cable. Thanks

Chciałabym bardzo aby można było dodawać nie tylko surround w Sonos Amp ale także żeby była możliwość dodania jeszcze surround Back oraz górne głośniki do Dolby Atmos . W tedy ten system byłby idealny. Moderator edit:Google Translate- I would really like to be able to add not only surround in Sonos Amp but also to be able to add surround back and top speakers to Dolby Atmos. Then this system would be perfect.

I have Beam + Sub + Ikea Symfonisk HT system and would really appreciate support for TruePlay in my Pad Pro (M4). My old iPad (Air gen 2) if just a tad too old (15.8 vs 16) and new one is to new, I really enjoy this system but lack of Trueplay is bummer. Beam does not have any support from Android, so I’m out of options for tuning my system. Is there some realistic chance and ETA for Pro iPads to get support?

I can not figure out how to connect my sunmit broadband cable box , my erros wifi and the sonos bridge.  Can anyone help me, please ?!

I would like to know if my Sonos One could be paring with a new Sonos Era that I want to buy. My question is if this two different models could be paring in order to sound together in different rooms. Thanks for your answers!

Has anyone ever experienced a problem with their Music Library/Playlists pausing after an unpredictable period of time, half-way or so through a song, then nothing for (again) an indiscriminate length of time (usually, a minute or two), then starting up again after skipping the next two songs?

I have an Amazon music playlist with 198 songs on it.  The last 2 songs on the playlist are by Gorillaz, 19-2000 and 19-2000 (Soulchild remix).When I use the SONOS app or website to shuffle the playlist, it shows only 100 songs in the queue... ...until the first track has played and then it magically increases to 198 songs in queue...The issue is that the additional 98 songs are only the 2 Gorillaz tracks.  Any ideas whats going on and how to fix it?  I like Gorillaz occasionally but not when its almost every other track!

My current music playing system consists of a two Sonos Play 5 speakers paired as Stereo and a Sonos SUB.  I control them from my iMac using the latest OS and it has a 4GB SSD attached to it where my music files are played.About 90%+ I play music from my files.  I have Qobuz but only use that to investigate new music or other music that I might wish to add to my library.Is there a reason I should consider a networked streamer? What benefits, if any might I realized over my current method of doing things?Thank...

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.Just an example shown below... Does anyone else have this issue?Ross.

I have two Sonos One SLs along with a Samsung Freestyle Projector, I've tried everything to connect the two but they don't seem to speak together over BluetootAny help would greatly be appreciated 

Is this still possible - yes or no? If yes, how?Thank you

Hello,I have Sonos S1 running on my laptop with Windows 11.Sonos S1 finds my existing system but can’t connect to it: Also Sonos S1 is running on my Android smartphone w/o any issue.What should I do?Thx in advance for your help. 

While the bass levels when listening to streamed music are just fine, when I listen to a music DVD the Sub booms unpleasantly. When I go to the Sonos App to adjust the volume of the Sub, I don’t seem to be able to adjust it. The slider is not visible. The Sub is paired with an Arc and doesn’t show up separately in the App so I only seem to be able to adjust the overall volume of both. What am I missing?

hi there. I need a definitive answer from the Sonos community, as this will dictate whether or not I spend the money for the Sonos arc ultra and associated speakers. I possess a lot of Blu-ray discs, which some of them only have the English audio track in DTS audio. I have been getting differing answers on this, so I would like to know if The arc ultra does in fact support DTS/X audio? Thank you!

I have a few sonos 5 and sonos 1 and a bridge. I use the bridge to connect to an amplifier to play through standalone speakers but this bit isnt working. Music plays through all the other speakers but not the amp. How can i find out where the problem is

Tengo un connect amp, después que lo configuro, queda parpadeando la Luz blanco/naranja

Hello, We are using Era 300 in a salon. We are trying to connect the youtube music using microsoft edge. We used the extension to connect the sonos controller and the youtube music. We did download the sonos controller on the window and also mobile phone. We want to use the window desktop rather than mobile phone. We kept on trying to connect but it says error. We do not want to restart everything and set up everything again. Is there any other way we can fix this?

Today one of my ERA 100 speakers disappeared from the app and became non-responsive to touch controls (definitely enabled as I used the volume controls yesterday). Bluetooth button also non-responsive.I’ve power cycled numerous times. Doesn’t work. Still non-responsive and still missing from the app (which I closed and reopened). I’ve followed the instructions for a factory reset and attempted numerous times. The front LED never comes on, nothing happens. Still non-responsive and still missing from the app (which I closed and reopened). https://support.sonos.com/en/article/reset-your-sonos-productAny advice? Thank you