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I have an older Samsung model UN55KS8500. It says the arc ultra is connected, but no sound plays. I changed HDMI cords, unplugged everything for 5 minutes and still no sound. With the tv remote when I turn up the volume I can see the volume go up in the sons app. But no sound. What else should I try

I am having troubles accessing albums stored in my NAS library, going via library/albums. All albums listed as “(Compilations)” (in grey, below the album title) are apparently empty, i.e. the Sonos controller shows “No selections are available.” when clicking on the album. “Ordinary” albums, i.e. showing instead the artist’s name under the album title, display the full album content.When I access the “Compilations” albums via the library/folders/... selection, the album content is properly displayed.Any solution?

I have several imported playlists that have a lot more songs in the Sonos queue compared to the playlist.  For example, I have a playlist (Rock Unrated) that has 558 songs.  When I start the imported playlist in Sonos, the queue says it has 48,546 songs. Another playlist has 321 songs, but when played on Sonos the queue has 56,496 songs.I created the auto playlist in Musicbee.  The playlist is then exported to a M3U file that Sonos imports.This only happens when I start the playlist with my iPhone Sonos app.  If I start the imported playlist with the Windows Sonos software, it has the correct number of songs.    

Hi all.i am having issues with the Sonos sub, whereby it works when using Spotify but does not when using Mixcloud. I have tried removing and reconnecting the sub in the room. Thanks 

I’ve read dozens of threads about the “no signal” problem when the Arc is connected via eArc but still have an issue that appeared recently.No config change, but I did receive a new TV box from my provider. Since, then, when turning on the TV, I get a “no signal” message on the LG TV.Apple TV works fine constantly. Switching the input back to TV gives “no signal” again.I performed the TV setup after unplugging everything and letting the TV etc unplugged for about 10 mins.I performed a factory reset on the Apple TV, Arc, LG TV, and received a new TV box from my provider as they thought it was the culprit.If I plug the TV box directly in the TV HDMI port (not via eArc), it all works fine.But via eARC, the Apple TV will always work and the TV box will pretty much always show “no signal”, black screen and of course no sound.If I un/replug the HDMI of the TV box, sometimes, the Arc LED turns green, sound starts playing and the image appears again. Sometimes the sound will start playing but

Hi everyone, my playbar in the living room has just started making a high pitched noise and I can hear it fluctuate depending on certain sounds on a tv show. How do I fix this as this is a older playbar 

Hi there, I am on S2, obviously, since I have yet another random weird issue. 🤔I started that thread as a Deezer one, but the problem is wider. I can stream what is in my favourite, I can not browse radios (even Sonos) , Deezer or anything but my local music library. The content will not load, I'll have that weird error message and that's it.  Everyday is a deception with this app....What ever I chose, I have the very explicit and helpful message "there was a problem" (maybe slightly different as I am in french version).I have unlinked my Deezer account and linked it back, same, no playlist, no title, no nothing. My internet works well, I am on fiber and it is quite stable. Any suggestion?

Verhuisd Sonos opnieuw geïnstalleerd Beam, Port en meerdere luidsprekers van Sonos, ook de MOVE via de app maar verschijnt maar niet in het overzicht en kan deze dus ook niet gebruiken. Staat niet in bluetooth stand! Iemand hetzelfde probleem gehad?

I can understand it can be difficult to fix bugs but this is a while that my wife can’t use the app on her smartphone, that randomly i can t Connect to  the streaming account, that one of the device is no more playing song and without any explanation, is getting back to work. when i see the struggle i havé in my House With sonos i don t really underground how you can Hope to sell good audio device but unusable at this price. maybe you stil think, users are milky cows…

After a proper upgrade, the device remains play: 1 say no connection can be made

Unable adjust amp settings. How do I log out and log back in as owner

When I go into Content Services in the iOS controller app my list of connected services all show up with the name “Service Name”. Is anyone else seeing this? (app build 80.16.32)  

Wifi names show up with weird names when trying to install new speakers.  could it be the special danish letters “æ” and “ø” that bugs it? Cant connect to the wifi networks with the correct password Moderator Edit: Removed personally identifiable information

Good afternoon,I currently have two Sonos One speakers.A few weeks back, I downloaded the Sonos App on my iphone and installed Calm Radio as a service.Unfortunately, I have experienced several issues using the Sonos application.First, after installing the two speakers on the Sonos App, these settings disappear shortly after.  Secondly, I attempted again today to add the two speakers to the Sonos app.  The settings are no longer there a minute later.Currently, I'm only able to listen to Calm Radio using my iphone.Your assistance in resolving this issue is really appreciated at this point.

I originally had this in “ask a question” but seems more relevant to be here and couldn’t find anyway to change the location of the post - the resolution might be useful for someone I have a new Sonos / Era 100 system, I’m using YouTube Music as one of my subscribed sources. I also have an Amazon Music account however I cannot find Amazon anywhere in the list of providers to add. I’m in Australia and as far as I can tell, should have access to it? The first suggestion was to check my country setting in sonos.com which was still set to the USA, changed that and had Amazon Music available to select. Second issue was after selecting Amazon, authorising it and being told from an Amazon perspective that it was successful, I kept getting “something went wrong” within the Sonos app (both iOS and Android). I was also having the same problem when trying to add a local radio station. I downloaded the Windows desktop app and that then worked in all respects, added both Amazon and local radio stat

J'ai un setup avec une arc et deux one sl et j'aimerais avoir deux era 100 chaque côté de ma tv pour une meilleur ambiance. Est-ce que cela fonctionne pour la tv et pour avoir un meilleur rendu de la musique via l'application sonos? Moderator Edit: Google Translate- I have a setup with one arc and two one sl and I would like to have two era 100s on each side of my tv for a better atmosphere. Does this work for TV and to have better music rendering via the Sonos application?

radio plays on Sonos. the sound on the TV suddenly disappears 

Frequently (every second or third track in a playlist/album) the Dolby Atmos badge disappears. It re appears when I pauze/unpauze that track.

Hi guys me again, looking to place my Arc Ultra on the wall or on a TV cabinet, could anyone advise if I should use the HDMi cable which comes with the soundbar (according to what I’ve read) or should I look at alternatives in other words are there better quality ones on the market. Also I have an optical cable but Sona’s advertise one and I’ve read somewhere where is states to connect this and the HDMi cable also, can someone say why I need both please? thanks again in advance. Smuj

Bonjour, Je ne peux pas écouter de la musique depuis mon Echoshow 8 sur mes différentes enceintes sonos. Merci pour votre aide  Moderator Note: Google Translate- Hello, I cannot listen to music from my Echoshow 8 on my different sound speakers. Thank you for your help

Do I need to connect my play one only to wifi can I do it though my phone only 

Hi there I have a beam Gen 2 and wondered what would be a better next purchase, an era 300 or sub mini? My living room isn’t huge but wondered if the era 300 would connect with my beam if I went for that? Open to some suggestions thanks 

I’m not getting anywhere near 30 hours of playback life with my new Sonos Ace headphones.  Maybe 10 if I’m lucky and a lot worse than even my 5 year old Bose QCs.   I’m turning them off after using - is there anything else that could be draining these?   The app is a hot mess so I’m not even using that - just regular BT connection through iPhone and MacBook. 

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer

I have 2 similar TV setups and both experience minor lip sync delays when watching any TV via Apple TV 4K (black box), e.g. Netflix   When I watch using the LG TV’s inbuilt apps, e.g. Netflix, they’re no delays.I have used SONOS and Apple TV for many years but don’t recall the delay being so noticeable.I have read many comments about this issue and have tried everything I have come across.  Does anyone know how to fix this problem?NotesAll firmware and software on all devices is up-to-date Audio sync settings have been run on SONOS app, LG TV and Apple TV, including the Apple TV sound calibration and SONOS trueplay. all lip sync settings are set to Zero, however, I need a setting below zero to sync the sound.  Primary TV System:LG TV model: OLED65B8STB Apple TV 4K (iOS 18.2) Sonos: all connected via WIFI (wifi 270mbps)Arc Ultra connect to ARC HDMI port on TV Sub 4 2 x Onethank you in advance to anyone that responds to this post.