Answered

First time adding my 2- play1 to my surround sound (playbar). They will add to the surround sound but they drop off my WiFi. When they are not added to surround they work great on the wifi. Thanks

I have a Sonos One and 2 old Sonos Play.The Sonos One is linked to Alexa with all relevant skills enabled.Apple music is logged in.Amazon Echo device in the kitchen will play Apple Music songs on voice command.Tthe Sonos one will play apple music from the Sonos app if I select it via the UI, but if I say “Alexa play music” - it says “Ok - here’s Apple Music” but nothing plays.  Same happens if I specify an artist or track.  It responds to other commands like “What is the time” or whatever no problem.I have tried all the obvious like rebooting everything, disable and reenable skills and settings in both Sonos and Alexa.One thing I noticed is that in the Alexa app on my phone, under the “Music and Podcasts” settings, the skills for Apple Music are listed under “Family” but if I click on my own name, the Apple music skill is shown as the default, but there is an orange/yellos triangle with an exclamation point to the levt of the “Your default services” - this excamation point doesn’t appe

I have an up to date Sonos system that is comprised of 2 Sonos One and 2 Sono One SL speakers.  I have an MP3 library on a networked Windows 10 laptop that uses MyMedia v.1.3.148.998 and the Alexa Mymedia skill enabled.  When I ask Alexa to tell my media to play any artist, the first song in the library plays and then repeats endlessly. If I say Alexa, “next” the next song plays and then repeats.If I try the same thing on my Amazon Echo devices, it works as intended, one song plays and then the next and the next.   Any help would be appreciated.

So i think there was an update this Monday 21/7-2025 which broke my very old connect:amp.I have an old bridge, old connect:amp and a newish Port as my network.On monday i find out that the network is dead. I remove the bridge as apparently i dont need that anymore, and connect the port and the connect:amp via ethernet cable instead.If i only have the Port connected, it works. If i add the connect:amp nothing works.I had been having internet issues since Monday too, so i downloaded a ping test program, and my internet kept dropping.If i turn off the connect:amp suddenly there is no issue with the internet.My conclusion: the connect:amp was stealing A LOT of bandwidth.Any help on this issue?

Hi All.  Can I use Sonos Ace headphones to connect via Bluetooth to an airplane's in-flight entertainment system?  Is it easy and how do I do this?  Many thanks.

Recently purchased home, installing our existing speakers. Looking to mount Era 300s in the corners (Red circles). Ideally, I would like to mount in the corners of the wall. Do these speakers to angle downward towards couch, or can a level corner mount work? Considering optimal sound, what is the most suggested mounting route with this layout? Pairing with ARC and two subs.I'm hesitant to mount on the flat wall under crosswalk for power access reasons. Wife doesn't approve floor stands behind couch.**I will be installing elevated power outlets to hide visible power wires. 

My Sonos Move 2 that I recently bought, is not playing music via Airplay when used in Roon or when used in Airfoil. All my other speakers (Naim, Sennheiser Amber) are without issues. Is related to Move 2 firmware I suspect. 

I use to be able to manage the sound for my TV (Vizio) through firestick remote.  I notice recently that is no longer the case. Any suggestions? An upgrade by either vendor?

no response on Roam when pressing and holding power button. orange light is flashing but not connected to power. 

When trying to add a shared folder playlist to my Play3, having entered all the required path details and then touched the ADD button, it circulates but the process never completes. I have ensured the folder has all the necessary share permissions. 

Sonos app always chooses Bedroom to play to and not Livingroom even when I select Livingroom and click ‘apply’.

A few days ago, my symfonisk remote stopped working and there is an alert in the ikea home smart 1 app that it cannot connect to my 2 symfonisk speakers. I have tried re-adding the speakers and cannot. They show up fine in the Sonos app. Unfortunately IKEA was not of much help, so I’m curious if anyone here has had this issue and been able to fix it. Thank you. 

Trying to downgrade a ZP90 to S1 (not compatible with S2).  Was on with phone support for over an hour, with various “reset the device, reset the router, reset your phone” steps over and over again, but every time I go to downgrade to S1, the S2 app does not see the device.   And the S1 app on my desktop computer (and my iPhone) tell me I have to control it via the S2 app.Anyone have a secret step I’m missing to allow the S2 app to actually see the ZP and downgrade it to S1?

The S1 app (and older) had the option on Android to play music "On the device" and I can browse my local files and play them. it went away of course with the abomination that is the current app. Is this option ever going to added back into app? This is very useful when working on a space at my brother's farm that still only supports S1. However it would be nice to use it in other situations when connected to a system other than my own.

I just bought a Sonos Arc Ultra with Sub gen 4 and 2 Era 300's, I connected the arc to my 5g network, then added the sub, and tested if it worked, I could stream music, no issues. Then I wanted to add the 300's but got the message that they can only be added to a 2G4 network, so I wanted to connect them to 2G4 (different SSID) and then got the message that they would be on a different network than the Arc.After everything finished, it said that the sub and the 300's were not registered (even though the sub shows up in the living room), but whatever I tried, all the time it says an update must be made but when I activate this it ends with an error 1001.So I decided to connect all to the 2G4 network, when I update the network all goes well, all is found and it says that my network is now added as trusted network, but then when all is finished and I get to the main screen of the app again, it says there is nothing connected to my network, I restarted everything but same thing, I tried thi

I select a folder with some 24 tracks in it.  The folder is on a Network Attached Storage (NAS) device I have my music on.  I start to play them.  All goes well.  I select shuffle and repeat (not repeat 1).  I expect the 24 tracks to be played indefinitely or until I stop to play.  This is within the Sonos app running on an iPad.  The app stops playing the tracks after some seemingly random amount of time and tracks, frankly I am not even sure, I have not checked it yet, if it plays all the 24 tracks at least once before stopping.  When it stops, the queue points to a track in a middle of the list.  I can press play and the app will restart playing the tracks but it will stop again sometime later.    To sum up, no other apps or services are involved, only the Sonos app and a folder on a NAS device.Please help.  What can I possibly be missing here?  This, to me, is a very basic function.

I can’t find the TruePlay option for my Sonos Arc when on my “Living Room” page on the new app, where I have an Arc (gen 1), Sub (gen 2), and 2 Sonos One SL’s as Surrounds. This is the same on my iPhone 15 Pro, my iPhone 11 Pro, and my iPad Pro OLED. Any ideas?

my mac blew up ...and i didnt want to do that platform anymore….so i bought a lenovo AIO 3all in one…….i have two sonos 5;s connected to a min sub woofer...i can get spotify to play by selecting in house ...and i can play my radio stations through the sonos app….but how do i get utube to play ...and dose a direct headphone jack from the 5.;s to the lenovo aio 3 ...a line in work ...with the single jack ensuring the two 5;s and the mini sub are grouped  

I’m trying to add a speaker has disappeared off my system (but that’s for another topic when I’ve got it sorted) I hit the + To add speaker or component and it says “sign in as the system owner” but I am already signed in.

Every time I accidentally clean or touch the top of the Sonos Era 300, which I have as rear speakers, an orange light flashes and they are deactivated. For them to work again I have to unplug them and plug them back in. It's very annoying Is there any solution? Thank you

Hi all, anyone else hear have some Sonos Ace headphones and can test this for me? I have two Sonos Ace headphones (wife and I) and they both do it. They’re both brand new. Sonos have told me they’re both faulty and to return them both but I’m thinking it’s more of a widespread QC issue. Put volume low or even off, and test with both ANC on and also in Aware mode and get some cutlery and drop the cutlery into the cutlery draw so it lands on other cutlery. This noise seems to make the headphones make a loud crackling static noise. It’s not just with cutlery, it’s lots of other loud metal or clicking noises. It’s like the ANC can’t handle it. This is definitely a fault with the ANC on these headphones and needs to be fixed.the noise does not occur when audio mode is OFF, only ANC on and Aware. 

Hello, I’m writing today to add my voice to the many requests already made on this topic. What a surprise yesterday afternoon, when my wife received her Sonos Ace — which we had purchased specifically to avoid disturbing our children when watching TV in the evening — to discover that we cannot connect both headsets simultaneously. This is extremely disappointing, especially since Sonos promotes this feature as a selling point of the device. We appreciate the quality of Sonos products, but we are disappointed that this function — implicitly suggested through the sale of duo packs and the advertised benefit of connection with the ARC — is in fact not currently possible. We sincerely hope you will add this feature soon.Is this planned ?  

I just purchased 4 Sonos ERA1 and 1 ERA 300…I’m loving the experience. I would like to use them with my TV until I can squirrel away the funds to buy an Arc Ultra. Is the Line-In adapter the best way to achieving my goal? Thanks in advance.

When I play Apple Music through the Sonos iOS app using my Arc Ultra with Sub Gen 4 and Era 300 rears, playback is not gapless. On albums with seamless transitions between tracks, the Arc briefly cuts out during transitions — going completely silent until the next track starts. The music playback setting for the Era 300s are set to Full, and Spatial Audio is turned off. Has anyone else experienced this issue? Any ideas for a fix or workaround? Thanks in advance!

I have a Roam 2 and an Era 100. I cannot get the app to recognise them both at the same time. They are on the same network and are recognised individually if the other is switched off. I'm not trying to stereo pair them as that's not poss but it would be nice to have them playing the same music in different t rooms. Is it just me being a muppet or what?