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DanielJKContributor I
asked in Using Sonos With A Turntable
Connecting two Era 300 to a turntable

I've just purchased a turntable with a built in preamp and two Era 300 speakers and want to wire both of them in to play stereo sound.Does anyone know how to do so and which cables to use? All I can find are suggestions of wiring one speaker in and letting the other play the streamed 'stereo' from the other speaker. Is it possible to wire both? Is it losing audio quality by only connecting one by wire?

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bockersjv
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casperchristianenContributor I
asked in Home theater
Tv Mount for Arc Ultra

I recently ordered the new Sonos Arc Ultra, and I am looking for a TV mount that allows me to attach it directly to my TV. I have seen that the Sanus TV mount for Sonos Arc is a popular choice, but I am unsure whether it is fully compatible with the Arc Ultra.Has anyone successfully used the Sanus TV mount (or any other TV mounting solution) with the Arc Ultra? Are there any fitment issues due to design differences between the Arc and Arc Ultra?

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Stanley_4
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RightHandTunerContributor I
asked in What to get
EU power cords 2025

I am moving from Canada (120v) to France (220v) with a number of SONOS speakers and want to know where I can purchase EU power plugs.

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Mr. T
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Lukasz73Contributor I
asked in Portable speakers
I can't pair my move 2

I cannot reset my device. After turning on, the device shows a white flashing diode. It makes no sounds when turning it on and off. Attempting to reset does nothing. White LED keeps flashing.

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Ken_Griffiths
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JokiddContributor I
asked in Home theater
sonos arc ultra

Is there a way to turn my surround sound up without turning up the Arc ultra?

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AjTrek1
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NorthboyContributor I
asked in Controllers and Music services
music library

I’m having the same issues many have reported to access my iTunes library, I can get it to recognise the library and play my tunes but as soon as the computer storing the files goes into standby the tracks still show but won’t play saying they have either been moved or the computer is off, even if I wake up the computer they still can’t be found, if I restart my computer the files are there and will play again this is on an IMac I used to use a Mac mini but the music library will not show up on this one no matter what I do and I have tried all the options to make it workthis is really spoiling my experience with Sonos and I’m too far into the brands products to go to another system

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Kay AiteeContributor I
asked in Portable speakers
Roam 2 airplay stutter - me too.

I’ve tried to add my support to all the other threads on this issue, but they’re all closed. Figured I might as well start another one!I have a Roam 2 which does the stuttering every time it connects after sleep. I can eventually get it to work without the stutter by trying various things - full power off, close app, attach to bluetooth then back to wifi, but this takes between 2 and 5 minutes, making the speaker pretty much unusable. The issue DOES happen on any wifi networks (i.e. other houses), and it DOES NOT happen with my Move or Arc on my home network. So I can only assume it’s an issue with the Roam. After reading all the forum comments I have no faith that a new one will fix the issue.

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DrasticulaContributor I
asked in Portable speakers
how to stream

The move 2 speaker has been set up and connected to Wi-Fi successfully. I see how to stream music from the Sonos radio app but unless I use Sonos radio it looks like a brick to me. How would I stream from services such as Pandora or Qobuz? There are no instructions to be found anywhere. Thanks. 

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Teca RoomContributor I
asked in Components and Architectural
connecting the port to a source (pioneer Dj Mixer) but no sound on the speakers

I’ve connected my mixer to the port I have selected the input in the appI’ve selected the speakersi can see “music” signalenough volume input, output no sound at soeakersany suggestions to check? 

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Airgetlam
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Clint3PhaseContributor I
asked in Controllers and Music services
The Sonos Windows App

Can I update the Windows app to the current version and be confident I will not lose the Sonos playlist editing functionality in my current version?My Windows app seems to be the last place that can still edit a Sonos playlist.  I am reluctant to apply any of the more recent updates to the Windows app unless I can be confident that:The newest version of the Windows app has a full set of Sonos playlist editing functionality             ---- OR ----That I can rollback to my current version if it turns out that the current version is unusable for Sonos playlist editng. 

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JkcninjaContributor I
asked in Speakers
Speaker "Unable to Connect" in same room as each other

I have a Ray soundbar (since 2022) predominantly used for TV sound and a Play5 2nd Gen (since 2017) predominantly used for music.Sometimes I like to play both as a "stereo" set up - though aware that Sonos' true "stereo" requires the same speakers as a pair.My speakers are in the same room (room linked), using the same network with router located no more than 3metres from each speaker.Either speaker can be "Unable to connect" when I try and use the app (which is godawful) to play on both simultaneously. I've never had problems before and this only just started happening in the last month. Yesterday I was playing a song on Ray via Sonos' library then tried to switch to Play5 by using my linked Spotify - the speakers played two different songs at the same time! WTAF??!I've done all the reboots, disconnects, app uninstall and nothing is working. Next step to call Sonos itself.Anyone got any tips? much appreciated! 

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Luca75Contributor I
asked in Headphones
Wird es Ohrpolster in Stoff geben für die Sonos Ace?

Wird es irgendwann Ohrpolster aus Stoff geben für die Sonos Ace? Moderator Edit: Google Translate- Will there ever be fabric ear pads for the Sonos Ace?

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Jamie A
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SonoisbadContributor I
asked in Controllers and Music services
randomly plays spotfiy but cant play anytime else

Why, just why? I play white noise loudly on my Sonos play 3 speaker and at random points it forgos me playing it on a loop in the app and instead switches to playing whatever I had playing on my Spotify app, just as loud waking me up for a while. I don’t use the Spotify app to play music to my Sonos speaker EVER. I even tried to test things and I can’t even if i tried, does not play music from Spotify. Just randomly through the night it’ll completely switch controlling apps, then forgets how it does it when I try manually. What garbage software would even cause this please fix asap. And don’t suggest my wifi connection is the problem like every other thread on here, idc it still shouldn’t blast music from other apps.

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Jamie A
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robaghamalianContributor I
asked in Home theater
HDMI Splitter to RCA and support for eARC

I have the AWOL LTV-3500 Pro Free 100''-120" AWOL Vision Acoustic ALR Floor Rising Screen Bundle. I have the LTV-3500 projector connected vis eARC on HDMI 2 to my Sonos Arc soundbar. It works great.I’ve recently added some theater seating that comes equipped with SoundShaker Amplifier Kit. The SoundShaker transceiver can only take input from RCA (L&R) jacks.Can anyone recommend an HDMI splitter and convert HDMI to RCA and still support eARC?

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darshakparmarAvid Contributor I
asked in Sonos Voice Control
Is there a way to play from YouTube music with Sonos Voice control?

Hi Team,Is there a way to ask Sonos Voice Assistant to play music from YTM (YouTube Music)? I already have YouTube Music added to my Sonos App and the subscription is also authorized. I just need to know what command I can use to do something like this:Hey Sonos, play XYZ playlist from YouTube Music Library 

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bockersjv
MoPac
MoPacHeadliner II
asked in Headphones
Sonos Ace Spacial Audio grayed out

Why is Spacial Audio - Head Tracking grayed out.  This is while connected to Apple iPhone 15.  App & Ace updated today. 

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Mr. T
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lisakTrending Lyricist I
asked in Speakers
Play speakers have no sound or volume control when “playing”

Frequently my Play speaker pair show that they are connected and playing, but there is no sound and the volume control isn’t working. This is sporadic and not constant. I’ve tried toggling the volume control on and off (it’s off). The wifi connection is good. I'm using the app from my iPhone.Moderator Edit - Removed image showing serial numbers.

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Stanley_4
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T BreitenbachContributor II
asked in Controllers and Music services
Music Library Still not Avalable

I used to have several Sonos speakers and a Sonos bar, but when they all quit working after the upgrade I gave them away. I kept one Sonos 1. I can stream to it, but nothing I try gets it to connect to my music library. I used to love this system. It used to work flawlessly. I swore off of it, but I keep checking back because I miss it. I’ve tried the suggestions that I’ve read here...nope. I’ve watched it indexing for more than 10 hours...nope. Why on earth would I buy new Sonos speakers knowing that they will not work a few years down the road. I can stream my music library through decent desktop speaker. The sound quality is inferior to Sonos, but they work with no headaches. I’ll keep checking back to see if Sonos has fixed their product.

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Airgetlam
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kiencdContributor I
asked in Home theater
ARC Ultra has problem with HDMI eARC, while Arc have none

My setup: Velarion Projector Pro 2 - 40ft fiber optical HDMI cable - Sonos Arc/Sonos Arc UltraThe Ultra has a problem that the sound is stopped intermittently. see the video: Meanwhile, the original Sonos Arc has no problem, see the video: Those videos are playing when eARC is disabled from projector. If eARC is on, no sound at all, even from the original Arc.Used a copper 40ft HDMI cable, no sound at all. I had to change to optical HDMI cable.Have been playing a lot with settings in the projector, still in vain.I need to use the Ultra. What should I do?Any suggestions? Thanks

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FireEveryoneContributor I
asked in Speakers
sonos system needs an update

I literally can’t use the app, this stupid modal dialog blocks me from doing anything - even if some products aren’t updated, you shouldn’t need to prevent all other products from being used. Please god stop updating the app, I just want to use my crappy thousand dollar speakers - idgaf about quality anymore, just need this to work 

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gavcavContributor I
asked in Home theater
SUB Gen 2 and ONE speakers compatibilty with newer Sonos App

My system comprises a PLAYBAR, SUB Gen 2 and ONE speakers.They were working fine and showing on the SONOS App for quite a few years up until buying a new TV. After disconnecting devices during the TV install, the Sonos App didn’t recognise my devices anymore? Eventually after hours of trying I finally got the PLAYBAR to connect to the app after doing a factory reset but I just cannot connect the SUB Gen 2 and both of the ONE speakers to the App…I’ve been trying for hours and at the point of going to the pub!..can anyone help me out and advise what the problem could be and hopefully a fix? Got to say the app appears slightly different to how I last remember it..I never needed to open it to be honest..and it seems a lot worse than j remember it?..thanks in advance for any help. 

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Wilbur75Contributor II
asked in Home theater
Sonos Playbar

I was considering purchasing a second hand Playbar as a soundbar for my TV. I have Virgin 360. The Playbar I'm looking at doesn't come with a remote.  Is it possible to buy a replacement or can I program the Virgin remote to control the volume? 

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Schlumpf
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bunkoboothContributor I
asked in Controllers and Music services
App crashes once a week, without fail

Hi. Does anyone else have the issues where the Sonos app is fine for a week but crashes, very consistently, once a week? It requires a delete and reinstallation then works again for a week before we repeat. I’d love to avoid it, what am I doing wrong?I’m on an apple iPhone 15 Pro with the latest OS 18.1.1. Problem has been consistent through the last several OS and app updates and pre-existed OS 18. 

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ToppmusicContributor I
asked in Controllers and Music services
Spotify wont connect …

I used to listen to music all the time on my Sonos using Spotify, but suddenly it doesn’t work anymore?  The speaker works as I can use Apple Music but when I try and connect Spotify it just says ‘connecting…’ for like 5-10 seconds and then just… stops trying and keeps playing on my phone?  Has anyone met this issue before? 

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Airgetlam
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Davalarr88899Contributor I
asked in Speakers
What Sonos sub do i have?

Hey guys.  I am purchasing a Sonos sub tomorrow via Facebook marketplace. I have the serial number please can someone tell me what generation it is.  1302*********** Thanks. Moderator edit: Serial number recorded and removed

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Airgetlam
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