Answered

Not a major issue but I’m sure you used to be able to thumbs up and down tracks while listening to a playlist from Amazon music.Tapping thumbs down would skip the track and gave a message saying something along the lines of “we won’t play this track again”.Tapping thumbs up would give a message saying something like “we will play more like this”In the app currently, tapping thumbs up or down simply skips the current track?Is this on a list somewhere of issues to be fixed? ThanksGeoff

I know I can’t do the stereo with two devices, but hoping I can do two mono outputs from one iphone using bluetooth 

So I upgraded my setup from two 100’s to the full set of arc ultra, two 300’s and a sub gen 4. tv audio is amazing. Huge booms and the arc is astonishing compared to what we had before. however when playing vinyl (connected with cable  to the 100), the audio just feels flat. Adjusting the eq or level of bass on sub feels like it barely makes a difference. Have moved the sub around as well but it doesn’t change a lot. I had the 100’s with record player before, but the sound just seams to expand to the whole room when I select the surround system as well as the 100’s, rather than giving me more bass, more surround and a deeper level of the music. is it because I have the surround set connected wirelessly to the 100’s that are set up for the record player? Or also I have a small pre amp that’s pretty basic, just to get the job done. Is that something that’s causing this?

Hello, I am attempting to set-up my new Sonos system (Arc Ultra center speaker, 300s left and right rear, and subwoofer 4) and believe I may need to purchase an eArc adapter based on what I am reading (Epson LS800 does not support eArc on its own). Here is the set-up I am attempting to achieve (happy to hear feedback if this does not seem ideal):  Use the projector (Epson LS800) only for visual and no longer use it’s speaker, use X Box Series X for everything (gaming, streaming services, etc.) on projector HDMI 3 dedicated gaming port, use Sonos for all audio. I currently have the Sonos system set-up and loving how it sounds when streaming music to it from my phone, but still working on the set-up mentioned above and a bit confused.  Appreciate any feedback and advice! Here are two prior threads that I believe apply to this and could be helpful  And this is the device I see mentioned often online when I attempt to find answers, but seeking confirmation before I purchase and go this dir

so disappointed in Sonoscustomer service cannot help called twicewill not  power on at all should i even waste my money with another one

Hello , I recently added two Era 100s to my Beam Gen2 , my question is when i ask to play everywhere on my app to have all three units playing, both my Era100s gives distortion sounds not clear . the beam gen2 is directly connected to audio ARC HDMI and the Eras are on wifi. is there something i am doing wrong , and how can i get pure sure 

I have the ray connected to my kitchen tv. I am currently doing a remodel in the kitchen and I planned on putting in ceiling speakers in the cooking and prep area. It is possible to connect ray with the amp? That way I can hear more clearly a TV show while doing a cooking/cleaning task

How to turn on mic  

Airplay2 from iTunes (Windows) and Roon does not work on Arc Ultra and Era Speakers. (Other Sonos products is working well.)Playback appears to start, but the seek-bar remains stuck and no sound is produced.(Factory reset of speakers, and restart router did not work)

Amazed to see that I was actually able to create an alarm today using iOS app ( after several days of attempting to do it and troubleshooting with zero success,)  However, is defaulting to the annoying chime sound instead of playing music playlist.  Can we get an update from Sonos on what is happening? I am spending way too much time on this and trying to troubleshoot it on my end when it’s clearly something wrong on the back end  

I received an email from Sonos, and a follow up from Cambridge Focus Research to participate in a study.  The email did come from a Sonos.com email address.  Just wanted to check in to see if this is legit, and if anyone else received, and/or is participating.

Why 

Why? When was this EVER a problem? Ever since the car crash update 3 or more years ago blocking the use of iTunes playlists etc. You all know the one?! I have  had Sonos for a decade until that update it was stellar, since…. let’s not go there…. money spent Sonos do not care, obviously… sorry my router is in a cupboard... 

I would like to use two non-Sonos speakers for my rear surround. Please recommend me suitable products to be used for rear speakers,compatible with my Sonos arc.

Hi Everyone,Firstly I appreciate all your time in helping me figure out my system!To start, I will list the gear I have in this setup:Sonos Play1 (two) for left and right speaker surround sound Sonos Beam Gen1 directly under my TV  Sonos Connect Gen2 which connects to a basic record player from a company called U-Turn Audio, it does have a built in preamp that is usually switched on to strengthen the signal otherwise the volume level is quite low when a record is playingFirst question is with regards to an ethernet connection: does anything need to be connected to ethernet? Historically I have had at least one component connected to ethernet but as I understand it that is not a requirement outside of having a stronger mesh between your Sonos components.Second question deals with the Sonos Connect Gen2: I recently moved apartments and everything has been working except for the Connect which is connected to my record player (via RCA cable). After trying both input and output cable recept

I was finally able to get my Sonos One onto the network with my new router, after calling Sonos Support.I have added Amazon Music and SiriusXM as Content Services. When I ask Alexa to play Channel 31 on SiriusXM, Alexa says “playing Channel 31 on SiriusXM,” but doesn’t play anything. Similarly it tells me playing (selection name) on Amazon music, and plays nothing. If I use the Sonos app to select a song from Sirius or Amazon, the speaker Does play it.Also when waking Alexa, the Sonos One does not chime, the white light just flashes, which is unusual. How to fix these glitches?

I have an alarm set, target is master bedroom, and the setting includes everywhere.  The devices in master bedroom are an Era 100 stereo pair and a mini subwoofer.  Sometimes, when the alarm begins playing (SiriusXM), I respond with “hey Sonos pause”.  If the command is successful, the response is a single chime and the music stops.  With increasing frequency, the command fails.  The response is a thud sound and music continues.  If I reissue the command, I get a verbal response of “There’s nothing  playing right now” and the music continues.  I must say that the utterly b*******t response when the music is playing and continues to play is completely infuriating.Any ideas how to address this?Bill Frazier  Moderator Note: Modified in accordance with the Community Code of Conduct.

I have the sonos ack and when I try to hook my cell phone to it it wants me to resign in as the owner even though I'm signed in is there 2 types ways to sign in

I have a Sonos One and recently upgraded to a TP-Link_278 router. When I tap Update network in the Sonos app, it says Update the network settings for your products so they can connect to you wifi. Result is “unable to update these products, to add to network factory reset them. Tap continue and it says Unable to update, factory reset. I do that and get the green flashing light that the instructions call for, but when I then tap the Update network setting I get the same result (Unable to update). 

All of a sudden, on my last “update music library”  I get that an unexpected error occurred trying to import playlists.  The music that was recently added is there.  I have tried to read the various posts, but cannot figure out what I should actually do.  Never had this problem before, including when there used to be a problem with the new software finding the music on my Mac Studio.  Any help would be greatly appreciated.

Hi there,Our Amazon Firestick is controlling the Sonos Beam2 Soundbar and TV which is great but we cannot see the physical volume number when we adjust the volume.ie, cannot see a number such as 10, 11, 12 etc. line we do with our other TV’s with soundbars and Firestick connected. I feel like we have tried everything with no luck.Anyone else have this issue?

Every time I need to switch by arc (wired via ethernet)  and wireless connection to twp Play 3s from Music to the audio from a projector / appletv I have so many problems. Usually have to unplug all cables and power and reset.  any ideas?  I am running the earc signal through a Cable Matters extractor with earc.  

Hello Sonos Community,I’m writing out of frustration after spending countless hours trying to resolve persistent connectivity issues between my Android app and my Era 100 speaker. Despite following every troubleshooting step suggested by Sonos support—including factory resets, forgetting and re-adding networks, and more—the connection remains unreliable. The app connects to my Era 100 only about 1 out of every 10 attempts.Support repeatedly points to my use of WiFi extenders with the same SSID as the cause. However, I had the exact same problem before installing the extenders. To rule this out, I’ve even disabled the extenders entirely, but the issue persists. I have also: Ensured my phone and speaker are on the same WiFi network Tried different devices for setup Updated all firmware and apps Confirm that there is no VPN or firewalls Attempted setup near the main router Nothing has provided a lasting fix. Factory resets sometimes work—once—but the next connection attempt almost

Is it already on the list of future enhancements to allow the «volume limit» setting to be changed through the api? This is something I would really like to see….. 😀

USA-SONOS.com  Real or Scam?  I see discounts at times on Social media that go to that URL.  To tempting to be real…