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Setting up/transitioning preexisting player and connect amp system in new home, and I keep getting Not Connected. The system has worked on and off, but I can’t seem to get it reliably connected and usable on my network. I have mesh wifi and ethernet. I have connect amp connected via Ethernet and playbar connected via WiFi, or at least that has worked previously. Now when attempting to use the system I get the Nit Connected and when attempting to Update Network in System Settings, it sees the devices, but keeps telling me I need to do a Factory reset on the devices, which I have now down 2-3 times on each device. Help! 

Buenos dias tengo una bocina Beam pero dejo de prender y ya hice todo lo que me decian y aun asi no prende que puedo hacer al respecto? Moderator Note: Google Translate- Good morning, I have a Beam speaker but it stopped turning on and I've done everything you told me and it still doesn't turn on. What can I do about it?

Hi AllI have recently entered the Sonos ecosystem. I have a Beam gen 2, 2 Era 100s and a sub mini for the home theatre setup which is very impressive. The question is…. I am considering putting another two speakers in my kitchen/dining area for listening to music. I would also like to group them with my other equipment so I can play music throughout the house.I can get two Play 1s for £65 each or two Play 5 (gen 1)s for £75 each. Which would be better in your opinion?I have read that there may some compatibility issues regarding the app, I currently use the S2 for the theatre setup which is up. Is this the case?Many thanksNeil.

I had a very long exchange yesterday via chat as I am not getting the kind of volume I would like on the Sonos Ace when playing atmos music via the amazon music on my ipad. I also happened to mention that the volume on TV audio swap was low too. The Sonos guy then went through the process of increasing the volume on the TV audio swap which did work and I assumed rather naively that this would increase the music volume too. It did not and when I questioned this it was like I was speaking a foreign language as the guy then asked me if there was anything else he could help with I repeated my main issue i.e. the low volume on the headphones playing music and he told me to have a good day and terminated the chat. Any suggestions on how to increase the volume?

I’ve had Sonos for 3 years, I’ve never been able to alphabetize scrolling or search through my Tidal Playlists. Is that available now, and how do I find it? 

I can add a playlist to the queue once that playlist is playing I want to add another playlist to the queue. I go to anI go to a playlist and choose add to the end of queue and it says unable to add to the queue.

If one adds a track to an iTunes (‘Music’) playlist on a device running the Sonos App will it update a Sonos ‘Imported Playlist? 

I have an existing system up and running.  I just purchased a Bridge. Can I add it to my existing system??

Is it possible to find a worse piece of software than Sonos desktop? Once again mine has stopped working, terrible stuff.

I’m hoping someone can help! My Sonos Sub Gen 2 seems to be malfunctioning. When playing deep bass, the sound is off—it almost sounds like one of the subs is blown. There’s a waffling or rattling sound, especially during heavy bass notes.I’ve tried the usual troubleshooting steps like power cycling and reconnecting the sub, but the issue persists.Has anyone experienced something similar? If so, did you find a fix? I’m looking for recommendations for repair shops that specialize in Sonos products or, if possible, parts that could help with a replacement. I’m in Baton Rouge, LA, but any advice would be appreciated!Thanks in advance!

My Arc is unusable.  It won’t update and it won’t register without update  it’s now bricked   spent ages on chat sent in logs then chat person ended chat   Eduardo M    I’ve reset itI’ve plugged Ethernet direct into the arc from routerI’ve spent hrs on chat sent in logs The the rep hangs up on me. now he unusable. waste of moneytrued. Numerous devices to do the upgrade. 

Is this a political isssue? A sonus issue that will be fixed? Or something else? Until this morning my pbs stations have playing well on my speakers for a long time  

Puedo escuchar audio a 192Khz en mi Beam Gen2 (I can hear audio at 192Khz on my Beam Gen2) ? Si es asi como puedo hacer para que la barar pueda reproducirlo (If so, how can I make the bar play it) ?  

Hello, the problem I’m reporting here is probably the same as one already reported into this community a while ago (in 2021). For reference, you can look to this thread from 2021 that was unfortunately discontinued.In short, the problem is as simple as he is (very) annoying. In Spotify, when the user flag a song as licked, the song is automatically added to the list of “Liked Songs” (see the capture I made in my Spotify app that show my current Licked songs list. When I select Sonos as the output for the sound from my iPhone, it is impossible to play any of the song that is into this list. Would it be a Spotify bug, I would not be able to play songs when I listen to a bluetooth headset. Yes, it not run only when I stream from my smartphone to my Sonos system. It is the same problem while I stream from Spotify from one Android Smartphone. I precise that my entire Sonos system is up to date as well as I own the very latest generation of Sonos system (Arc Ultra, 2 Era 300 and one Sub 4).W

Hi, can you help me?how to connect 2 roam 2 speakers via bluetooth?It could be even mono connection.

I just received my new Arc Ultra soundbar, the speaker setup itself was successful but when I run the TV connection using the HDMI Arc cord that was included, my TV does not find the connection. I see the HDMI port on my TV recognizes the connection, my CEC is enabled but it won’t display Sonos device in order to connect. No sound comes from the soundbar to TV connection.  I’ve updated the software, I’ve unplugged the hdmi connection and restarted both my tv and soundbar, then ran the setup again. Nothing works.  any ideas?? I’m super bummed I can’t use my new setup. 

The entire day my app can’t play anything through the Sonos app. Doesn’t matter which service I try I get an error message saying “could not connect to the server”  This is just another in the endless number of issues with the app. Yes I have restarted everything a few times.

Hello I’m writing as a long-time Sonos customer who truly appreciates your commitment to smart, high-quality home audio. Your products are intuitive, well-designed, and form the foundation of my entire multi-room system. However, I’ve run into a serious limitation that I believe deserves your attention — and may be impacting many other loyal customers as well. Some time ago, I purchased a Sonos Sub (approx. $799) with the intention of enhancing the low-end performance of my analog speaker zones powered by two Sonos Ports. I was surprised and disappointed to learn afterward that the Sub is not compatible with the Port — even though both are network-connected Sonos products. As a result, my Sub has been sitting unused in my closet ever since. I chose not to return it in hopes that I might eventually upgrade to a Sonos Amp — but truthfully, I already invested heavily in my system and don’t want to replace components that are already doing their job well. The Port is perfect for integratin

Starting this week, my Sonos Beam 2.0 speaker will no longer connect to my iTunes library. These are local files, I don’t have an Apple Music subscription any longer. I don’t want to pay for it when I have a large iTunes library of local files. My Sonos Beam 2.0 has been working fine for the past year, and literally mid-song, it disconnected and Sonos told me a firewall had gone up. I checked it, but I’m allowing all incoming connections from Sonos, so this shouldn’t be an issue. Every time I try to connect Apple Music as a service on the Sonos app or on my MacBook, it tells me I need to re-authorize Apple Music. I do this, and then it tells me that I need to do it AGAIN even though I just did it. Now, on the Sonos app on my MacBook when I select Apple Music, it tells me that I need to renew my Apple Music subscription. But I just want to be able to play my local files. At one point, I had my iTunes library uploaded to Sonos, but it erased it from the app. Then I was using the Apple Mu

I our headed two roam 2 devices. Each came with a cord, but nothing to plug into wall to charge the unit. How do I charge the Roam 2? 

I keep getting a message that my speakers are not connected and they always have been connected and I try to connect them and they won’t connect. Only my two Bluetooth speakers will connect

It was great to have a speaker without a mic 

Is there a way to add Everand app to Sonos content services? It’s a great audiobook app. 

I see someone else had a Move 2 speaker stuck in Bluetooth mode (blue light is on). They were able to solve it but pressing the Bluetooth button. I cannot fix the problem by simply pushing the Bluetooth join button. Would someone please let me know if there is another fix? Thank you.

I have an extensive Sonos system, including a soundbar. As with millions of other people, we have a family member with significant hearing loss. A feature on the Sonos Ace headphones that would make it a must-buy would be the ability to have simultaneous outputs from the headphones and the soundbar. It's not as if it's a small market or Sonos don't know about grouping speakers. Surely this is technically possible, either as OTA upgrade or via next gen of Ace?