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PanicStream
Contributor I
Jun 17, 2025 2:47 PM UTC
Answered

Relisten won't play

Relisten was finally working late last week.  It went down again last night.  It was a wonderful 4 day run, but its back to can't connect to Relisten or can't play 'song name'. And it skips through 4 or 5 songs before the error messages appear.  I tried to speak with the help desk, but after 15 minutes and nothing from the representative, other than telling me his name, I aborted.

 

I just want Relisten to work correctly. I assume that Sonos is aware and working on a fix

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Mr. T
Mr. TAnswer
Jun 17, 2025 2:58 PM UTC

Generally, if Sonos are aware of a specific error with a music service they will update the status page here: https://status.sonos.com/

Relisten is currently showing as operational, however, that may be due to Sonos and/or Relisten first verifying any reported error is a wider issue affecting many or all users.

For the record, I’m also seeing the same errors as yourself.

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7 replies

Mr. T
Mr. TAnswer
Jun 17, 2025 2:58 PM UTC

Generally, if Sonos are aware of a specific error with a music service they will update the status page here: https://status.sonos.com/

Relisten is currently showing as operational, however, that may be due to Sonos and/or Relisten first verifying any reported error is a wider issue affecting many or all users.

For the record, I’m also seeing the same errors as yourself.

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    Rhonny
    Prodigy III
    Jun 17, 2025 4:30 PM UTC

    https://status.sonos.com/

    Relisten is currently showing as operational,

    Not any more...

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      Mr. T
      Mr. T
      Jun 17, 2025 4:40 PM UTC

      https://status.sonos.com/

      Relisten is currently showing as operational,

      Not any more...

      Exactly, the issue has now been confirmed internally.

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        Mr. T
        Mr. T
        Jun 18, 2025 8:58 AM UTC

        Relisten showing as operational again, but the playback errors remain…

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        wpilsbury
        Contributor I
        Jul 25, 2025 3:59 PM UTC

        It appears Relisten is not working again, getting an error “No content items available”

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        PanicStreamAuthor
        Contributor I
        Aug 5, 2025 4:39 PM UTC

        Yep, that really sucks.  I guess I'll head over to the other support to see if Sonos even knows its an issue again.  

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        wpilsbury
        Contributor I
        Aug 12, 2025 12:44 PM UTC

        Annnnd it’s not working again on the iPhone app. I can get it to load on the old Windows app, but as per usual the ‘new’ Sonos dogs*** app isn’t working to load it

         

        Moderator Note: Modified in accordance with the Community Code of Conduct.

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