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My Sonos Play:1 gets lost to my home system every time the Sonos app is updated on my phone. Interestingly my Sonos One players stay in the network but the Play:1 is only visible if it is connected via ethernet cable. If I reset the speaker and add it connected via cable, in the process the speaker is updated as well and after another reset I can add it again via wifi. This is a very tedious procedure considering that there are usually multiple updates per month.

Currently (App release 80.24.32-release+20250717.e5bcd8b) even this solution does not work, so that I can use my Play:1 only hardwired (which is pretty idiotic for a wifi-speaker)

I suspect some sort of network issue with the PLAY:1, and quite possibly the other speakers, as well. The first suggestion I’d have is to update the network, by unplugging all Sonos devices from power, the reboot your router. Give the router a couple of minutes to come back up before plugging back in the Sonos devices. Give them a couple of minutes, too, to boot up and connect, before testing. 

If this doesn’t help, I’d ask Sonos about a radio issue in the PLAY:1, by submitting a system diagnostic within 10 minutes of experiencing this problem, and calling Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

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