I have just recently upgraded my home broadband from Sky to a faster Vodofone Ultra. Before the upgrade the SONOS system was perfect. After the upgrade my my speakers are not connecting but only a certain few. In my living room I have the SONOS Arc, 2 x Play 1’s and a Sub. I have connected the Arc to to the router (WiFi) but the surround speakers connect and drop out. I have tried various ways to connect but nothing seems to work. Is there a simple and easy fix?
Answered
Vodafone home router
Best answer by 77nill
In a nutshell after speaking to both Vodafone and Sonos support, the older speakers don’t like the new WiFi 6 on the new routers.
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Normally the surrounds and Sub connect on a dedicated wifi connection to the Arc. Make sure wifi is enabled on all the speakers - don’t use Ethernet cables. Power down all of them (and any other Sonos devices); then restart your router. When it’s fully started, with wifi running, power up the Arc. When it’s running, start the surrounds and then the Sub. Then start any other devices That eliminates any possible ip address conflicts.
Connection issues are common with Vodafone routers when using Wi-Fi.
Wiring the Arc by ethernet to the router is normally the recommended course of action.
If you wire your Arc your Ray should then connect to it over Sonosnet avoiding the iffy wifi.
Sonos does not get along well with the Speedport router from Vodafone. I’d recommend getting in touch with the support team.
Sonos does not get along well with the Speedport router from Vodafone. I’d recommend getting in touch with the support team.
Most likely to be told to wire the Arc as recent Vodafone threads have all confirmed their system works in a wired setup.
Very little point having a user community when the best answer is given to whoever posts contacting Sonos support.
If there is a better answer than the best answer, then the best answer is not better than the best. 😀
Seriously - can the ‘report’ function be used to flag an incorrect best answer?
Do Vodafone even supply Speedport routers in the UK?
ARRIS were manufacturers for the Hub 4 and Sagemcom the Hub 5
+19Hi
After consulting internal documentation, I saw no advice for wiring to ethernet for Vodafone routers as a workaround for the stated issue.
The documentation is not always up-to-date or indeed in possession of all the answers, of course, so if
If wiring to ethernet does not help, support should be contacted.
I hope this helps.
Do Vodafone even supply Speedport routers in the UK?
Assuming is Ultra Hub, its Technicolour router:
https://www.vantiva.com/resources/vantiva-and-vodafone-deploy-uk-markets-first-wi-fi-6e-gateway/
Do Vodafone even supply Speedport routers in the UK?
Assuming is Ultra Hub, its Technicolour router:
https://www.vantiva.com/resources/vantiva-and-vodafone-deploy-uk-markets-first-wi-fi-6e-gateway/
Yes, so still not Speedport.
Although I was mixing up Hub4/5 from Virgin Media, with Vodafone.
In a nutshell after speaking to both Vodafone and Sonos support, the older speakers don’t like the new WiFi 6 on the new routers.
This thread confirms wiring the soundbar is a possible solution after speaking with support.
So
In a nutshell after speaking to both Vodafone and Sonos support, the older speakers don’t like the new WiFi 6 on the new routers.
SonosNet is an option (ethernet-wiring the Arc to the Speedport); letting your Sonos products only connect to the Speedport’s 2.4 GHz WiFi is another one. Didn’t Sonos Support tell you this? So what are you more comfortable with?
Is there a simple and easy fix?
This isn’t the Best Answer either to the question asked.
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