Vodafone home router

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I have just recently upgraded my home broadband from Sky to a faster Vodofone Ultra. Before the upgrade the SONOS system was perfect. After the upgrade my my speakers are not connecting but only a certain few. In my living room I have the SONOS Arc, 2 x Play 1’s and a Sub. I have connected the Arc to to the router (WiFi) but the surround speakers connect and drop out. I have tried various ways to connect but nothing seems to work. Is there a simple and easy fix?

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7

77nillAnswer

Contributor I

In a nutshell after speaking to both Vodafone and Sonos support, the older speakers don’t like the new WiFi 6 on the new routers.

N

nik9669a

Senior Virtuoso

Normally the surrounds and Sub connect on a dedicated wifi connection to the Arc. Make sure wifi is enabled on all the speakers - don’t use Ethernet cables. Power down all of them (and any other Sonos devices); then restart your router. When it’s fully started, with wifi running, power up the Arc. When it’s running, start the surrounds and then the Sub. Then start any other devices That eliminates any possible ip address conflicts.

Mr. T

Connection issues are common with Vodafone routers when using Wi-Fi.

Wiring the Arc by ethernet to the router is normally the recommended course of action.

Stanley_4

Grand Maestro

If you wire your Arc your Ray should then connect to it over Sonosnet avoiding the iffy wifi.

Smilja

Sonos does not get along well with the Speedport router from Vodafone. I’d recommend getting in touch with the support team.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Mr. T

Sonos does not get along well with the Speedport router from Vodafone. I’d recommend getting in touch with the support team.

Most likely to be told to wire the Arc as recent Vodafone threads have all confirmed their system works in a wired setup.

Very little point having a user community when the best answer is given to whoever posts contacting Sonos support.

C

craigski

Local Superstar

If there is a better answer than the best answer, then the best answer is not better than the best. 😀

Seriously - can the ‘report’ function be used to flag an incorrect best answer?

Mr. T

Do Vodafone even supply Speedport routers in the UK?

ARRIS were manufacturers for the Hub 4 and Sagemcom the Hub 5

Corry P

Sonos Staff

Hi @craigski & @Mr. T

After consulting internal documentation, I saw no advice for wiring to ethernet for Vodafone routers as a workaround for the stated issue.

The documentation is not always up-to-date or indeed in possession of all the answers, of course, so if @77nill comes back and confirms that ethernet-wiring the Arc to the router fixed the issue, I will be happy to change the marked Best Answer to one that suggests that course of action.

If wiring to ethernet does not help, support should be contacted.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein