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Are you hale to use a headphone and sound bar at the same time. My wife and i have different volume tolerance. I would like to listen to a program thru the headphones and have her listen to it thru the sound bar. Is that possible

Hello I bought a Sonos arc gen 2 with sub and era 300 speakers,I am connected by hdmi/arc and the settings on my Panasonic tv says hdmi/arc but above the surround sound is blanked out,should I have surround sound or just leave on hdmi arc ?Thank you.

I have a Sonos amp in a media cupboard. I’m planning to add a sub about 2 metres away. My understanding is it will need to connect directly to the amp’s 5ghz signal. I think this will be fine despite the cupboard? (I could hardwire this sub if necessary). My question is if I want to add a second sub to the same amp, will the sub daisy chain off the other sub which will be in the open within about 4m of it or does it have to go off the amp which will be about 7m in a cabinet (and I assume too far to hold a stable signal and I cannot hardwire). 

is it possible to return a Sonos product when it no longer works (outside of warranty) for recycling?

I just got a Sub Gen 3 today and I can't get it to connect. I go through the factory reset process but it will never go to blinking orange. I've held it down and done the process 5 times in a row and never let go. Does anyone have any insight on this? I can't seem to find anything that helps me fix this. The base system I have at the moment is just a Beam Gen 2.  Thanks!

Can I continue having the sound on my soundbar while listening to TV  ( for my wife ) while I am also connected to the same Tv with my Sonos Ace ( as I like more basses and louder )Watching same movie but I don’t wnt to hear the kids or her complaining . 

Do you know if it’s planned, that Sonos App let control volume of speaker again through iPhone volume buttons?I did read, that it is not possible anymore, because of Apple’s decision. But I am wondering, why I can control the volume of my Bose SoundTouch Series 2 WiFi speaker in the Bose app with the iPhone volume buttons. It’s the same, isn’t it? The Bose app itself also does not play music and no AirPlay or Bluetooth is used.

Is there a way to see the Amazon Music Station Name on the Sonos App? Both currently being played and recently played.

Hi, everyone,On the app you can adjust the vertical audio of your Arc Ultra, I had always set it to +10 but I don't have rear surrounds on the Era 300's. I just have the Arc Ultra, so I set the vertical audio back to 0 because I found it too noisy in the “Silo” series on Apple TV+. What setting do you recommend? Thanks for advance Actarus

    All the album photos in my Sonos Music Library are the same.In the music folder on my pc that is shared with my Sonos Music library on both S1 and S2 apps, there are JPG files for 15 of my 21 albums. But all 21 albums show cover art for an album photo that there is no jpg file for in the shared music folder. Possibly it was there at one time but the album and its related files were deleted.    Where is my Music Library getting this photo? Were is it stored? WHAT FIELD IN WHAT FILE INDICATES WHAT PHOTO TO USE AS THE ALBUM COVER?Why are the Albums that have jpg files not showing the correct album art?Is there a way to make the Sonos Music Library show the correct album cover by editing one of the files in the shared music folder on my Windows PC? Edit:I tried to give as much relevant information as I could, but if you need more info, just ask. It seems an understanding of where the Sonos Music Library gets the photo for its cover art is required and how the files in the shared folder

When trying to delete a Sonos Music Library song or album from the shared folder on my PC so they no longer appear in my Music Library and are no longer on my hard drive, which related files do I delete? I would guess I need to delete the flac, jpg, log and cue files. Is that correct? And to delete an entire album, do I just delete all the files related to all the songs in that album? 

Here’s my question - what happened?I have two ZP100 - not cable linked so on their own wireless networkthe bedroom one has a cd player hooked to it - lounge one has a tv hooked to itsound on the bedroom zp100 started blipping every 10 sec or so when playing cdso i thought ok - lets play the cd through to the lounge zp100 - no blipping - hmm so it’s not the cd playerplay tv from lounge zp100 to bedroom - blipping sound - ok so my zp100 is stuffed…..did a reset of the bedroom zp100 and the new lightbulb over my desk started flashing at the same timeyeh - turn the light off - turn it on - still flashing as zp100 was resettingtake bulb out - bedroom zp100 sounds great - no drop outs on any sourcethe other great sound? my boot on aforementioned lightbulb - sometimes old school IS just better

I have a multi room system which has been playing up since the Sonos app was updated and I am still unable to fix the issue. I emailed the Sonos CEO months ago without a response and have tried hours in the phone to Sonos help without success. I’m pretty frustrated. I have a Sonance amp with six speakers wired into the sockets at the back of the amp. I use these speakers for my TV and music, all controlled through the app. My TV and amp are using the same WiFi. My TV is unable to link to the wired speakers so sound only plays out if my TVrather than through the ceiling speakers. I’ve tried factory reset of the amp which doesn’t help. When trying to link TV to speakers via TV settings, the CEC isn’t working. Anyone know how to fix this? 

I bought a Sonos Port that arrived yesterday (Feb 25), after a bit of messing around I managed to get it working with the remainder of my system (Kitchen Beam, Lounge Beam + 2xEra100 + Mini Sub) and hooked up to my Yamaha Rx-A670 Receiver (& Monitor Audio Speakers) so I can successfully stream music from Sonos App and Apple Music on my iPhone/iPads and multi room across the 3 zones.However the main reason I bought the Port was to hook up to my Pro-Ject RPM 1 Genie Turntable (through a Pro-Ject Phono Box II) such that I can stream my vinyl to the Kitchen and/or Lounge Sonos speakers.This simply is not working, I can neither broadcast through port (haven’t even got to working out how to do that) or pass through the port to my Yamaha Amp.  I have spent 4 hours on Sonos Chat and two 0800 calls so far (both of which were cut off by the agent without resolving) I have sent diagnostics and I’ve swapped all the cables out, strangely the exact same cables work absolutely fine when I plug st

Hey, any advice would be appreciated please :-)  I want to put ceiling speakers across 3 rooms.  room one is 60m2 room two is 39m2room 3 is 15m2 my question is two fold: how many speakers would you recommend in each room and how many amps would I need to fuel all speakers to potentially be playing same music at same time? Thanks in advance ! 

 Hi,I recently purchased an arc ultra, sub mini, and two era 300s. My couch is set against the wall and I cannot bring it forward due to area constraints. I have placed my era 300s on the sides about 6-10 inches behind where my ears would be, approximately 10ft apart from one another. Everything sounds fine but for the upwards firing speakers. I have a slanted ceiling which has a closer proximity to the left era 300 (say 8 ft high) and is higher up from the right era 300 (10 ft high). I am wondering if the trueplay actually takes into account the incorrect reflection of the upwards firing speakers which would not bounce directly down, rather, at an angle due to the slope. To give some background, I have tasted through dolby atmos test tracks and I cannot hear the heigh channel as depicted, it sounds as though it is coming from the top of the speaker and not from above. Seeing the posts about inverted mounting and trueplay being supported in the inverted position. Would I benefit by mou

Hi all,I’d like to know what Walkman K7s can be connected to my Sonos 5. I found a box of old K7s and would like to listen to them on my Sonos installation.Thanks in advance!

Bonjour,Je possédais une enceinte five5 génération 2 et je viens de faire l'acquisition d'une five. Je n'arrive pas à les configurer en stéréo ! Comment faire?Merci pour votre aide.Thierry  Moderator Note: Google Translate- Good morning,I had a five5 generation 2 speaker and I just purchased a five. I can't configure them in stereo! How to do it?Thanks for your help.Thierry

USB drive connected to a Netgear RAX30 keeps throwing ‘access denied’ error -  settings are  are for ‘all/no password’ Is this an issue from the past updates ?  Currently all hardware is updated an app is as well.  i connect to a windows share no issues, but would like to NOT have to keep running the PC Just to access my music.  Especially when the usb nas was working with no issues. 

I’ve linked to my Apple Music library, but am having problems with playlists.   The playlists appear as weird long names and there are hundreds of them (for example:  P876360113-As95196478_audio_en_gr256_mp4).  I’ve made sure I include the folder share where Apple Music library is and also I’ve manually exported the library to XML format where the music files are kept, but I can’t seem to get it to work.    

Very recently bought an ERA 300. Signed up to YouTube music. Added the YT music app to Sonos. All was well until a few days ago. Then some YT music content became ‘greyed out’. Today no music available through YT music. Removed YT music from the Sonos app. Can’t re-add it via Add to Sonos through ‘Manage’. I’ve reinstalled the Sonos app on my mobile. Rebooted the mobile, wi-fi. Just keep getting Something went wrong. All help appreciated, please!

Hi, I recently replaced my One SL rears with era 300 and when using xbox series x in games, no sound comes from the rear era 300s.  Is this a bug? I can confirm audio testing setup through the xbox audio setup provides sound, as does the dolby atmos app, but when I play games they have no sound.  Setup is arc soundbar, a pair of era 300 rear, eARC enabled on hdmi 2.1, tv is a new Samsung s90d with earc enabled. Pass-through enabled on xbox (same issue though when not enabled as I recall pass-through is only for apps anyway, and not games). Sonos app shows audio source as Dolby Atmos on the room screen. Xbox, sonos, and tv firmware all up to date via autocheck. Had no issues with the One SLs when they were used to produce rear sound. Any help?

I have a sonos beam 2. How i control the audio with my mobile phone without open the app? 

Hi, I have a remote coupled to my Playbase but I want to change that to the remote from my Apple TV. How do I remove the current remote a link the Apple TV remote? 

Hi all,More issues with my Arc Ultra that I find very odd considering I never had this issue with the original Arc.The issue: Whenever I stream TV content from the Arc Ultra to other speakers in my house, that audio breaks up pretty consistently on the grouped speakers. I thought this was specific to my Apple TV 4K audio, but when I tested using the built-in apps on my LG OLED C1 TV, the same issue happens.However, when I stream audio from the Sonos App or using Apple Airplay, everything sounds and works fine. Could this possibly be due to an issue with the Arc Ultra?