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Davef12
Contributor I
August 9, 2025
Answered

sonos app and trueplay

  • August 9, 2025
  • 6 replies
  • 198 views

I have no true play showing on my app , any fix guys ?

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Best answer by Mr. T

Are you using the app on android or iOS?

Android will only offer Quick Tuning which is not supported on the Arc listed in your profile.

6 replies

Mr. T
Mr. TAnswer
August 9, 2025

Are you using the app on android or iOS?

Android will only offer Quick Tuning which is not supported on the Arc listed in your profile.

    controlav
    controlav
    Lead Maestro
    August 10, 2025

    What device? What OS? Trueplay only works on some devices and usually none running beta OS versions.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Mr. T
    Mr. T
    August 10, 2025

    What device? What OS? Trueplay only works on some devices and usually none running beta OS versions.

    But Trueplay option should still show on an iOS device even if the device itself is not supported for Trueplay.

    buzz
    buzz
    August 10, 2025

    I have an iPad Pro that does not support Trueplay. Here’s what happens when I attempt to Trueplay:

     

    buzz
    buzz
    August 10, 2025

    Uninstall, then reinstall, the iOS controller. All important details are stored in the players. In my case this will not help because Trueplay is not supported on my model iPad.

    Mr. T
    Mr. T
    August 10, 2025

    Uninstall, then reinstall, the iOS controller. All important details are stored in the players. In my case this will not help because Trueplay is not supported on my model iPad.

    More likely they are using android, which explains why Trueplay option is not showing for them.

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