Contributor I

Answered

sonos app and trueplay

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I have no true play showing on my app , any fix guys ?

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Mr. TAnswer

Are you using the app on android or iOS?

Android will only offer Quick Tuning which is not supported on the Arc listed in your profile.

Mr. TAnswer

Are you using the app on android or iOS?

Android will only offer Quick Tuning which is not supported on the Arc listed in your profile.

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controlav

Lead Maestro

What device? What OS? Trueplay only works on some devices and usually none running beta OS versions.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Mr. T

What device? What OS? Trueplay only works on some devices and usually none running beta OS versions.

But Trueplay option should still show on an iOS device even if the device itself is not supported for Trueplay.

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buzz

Grand Maestro

I have an iPad Pro that does not support Trueplay. Here’s what happens when I attempt to Trueplay:

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buzz

Grand Maestro

Uninstall, then reinstall, the iOS controller. All important details are stored in the players. In my case this will not help because Trueplay is not supported on my model iPad.

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Mr. T

Uninstall, then reinstall, the iOS controller. All important details are stored in the players. In my case this will not help because Trueplay is not supported on my model iPad.

More likely they are using android, which explains why Trueplay option is not showing for them.

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