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A pair of ONE speakers looses all sound when added to a group.I am streaming through WiiM box connected to line input on PORT. Grouping several components; couple of MOVE, PLAY1 etc. Normal operation. Until the two ONEs in the kitchen: no sound just some very low bass. Cross-check: the ONEs produce normal sound when streaming through Airplay or directly through services in the controller app, in single as well as in group.Can’t be any settings on the WiiM-box or PORT as sound level is normal on all other components.Suddenly, no recent changes. Other than a wifi password change couple of weeks ago that has turned out to be a pain. Sonos components are not able to handle a plain simple password change and had to reset the entire system several times.Yet another of those inscrutable Sonos issues? 

Sonos one not recognised by sky router but works fine with Ethernet cable. Microphone not illuminated.

Sonos Connect started to make  unstable stoppages during Spotify playbacks. I assume, it started roughly with the final software update... Please someone help!!!

I have this strange issues, that my Arc Ultra does not accept the Vol down command from my IR remote. It just won’t react.If I press Vol up, it reacts immediately (IR signal indicator and actually increasing the volume).After that, the Vol down button gets recognized, too. Almost as if the Arc Ultra’s IR receiver component goes in some kind of sleep mode and only gets woken up by the press of Vol Up.

Hello, hoping someone can assist. I have the Sonos Amp, 2 x in-wall speakers, 1 x Era 100 and 1 x FIVE. I use an RP1 turntable and stream music.I would like to add a pair of floor standing speakers. The ones I’m looking at are the Tekton Lore (8ohms).Is this possible? Any recommendations or thoughts? Thank you 

Can’t get speaker to produce sound. Not an issue of power or network. Other speaker works fine.why

I am trying to set up two Sonos Era 100 speakers using the new Sonos app (dark background), but both are showing the following error during the registration process:“There was a problem setting up. Our customer support team is ready to help.” I have already tried the following steps: Performed a full factory reset on both speakers (green flashing light). Restarted my router and mobile phone. Attempted to set up one speaker at a time. Confirmed that my phone is connected to the same 2.4GHz Wi-Fi network. I’m using only the new Sonos app and have uninstalled the S1 app.  Unfortunately, none of these steps have solved the issue. The speakers still appear as “Not registered” in the app. I suspect they may be associated with another Sonos account or there may be a firmware issue. I kindly request: Support to unlock or manually register the speakers. Confirmation of whether there are any additional limitations I should be aware of. 

AI postulates, that the “Play 5, Gen 1” can detect placement-direction (vertical/horisontal) - and adjusts according to that (mono/stereo). With the “Five” it is a YES!and the “Five” is physically built to be placed “In 3 directions”...BUT,The “Play 5, Gen 1” are NOT built to be anything but standing Horisontally!Yet, AI writes:  “Yes, the tweeters in the original Sonos Play:5 (gen 1) play separate left and right signals when the speaker is positioned horizontally for stereo sound.  When placed vertically, the speaker automatically switches to mono.” Since I have never yet owned nor listened to these speakers, then I ask you:“Is it bogus (as I conclude), what the AI do clearly write (/has been fed with) ?”

TV = Samsung model UN65NU6900FXZASonos system = Beam (Gen 2) w/ One & One (Gen2) surroundsConnection: Connected w/ HDMI 2.1 cable via ARC HDMI output Hey team - I’ve exhausted all of the threads in the community, so its time to start my own. I finally completed my surround setup recently and have been very frustrated to find the audio is behind the video. Because of this the audio delay settings on the TV and in the app only make the situation worse.I’ve done quite a bit of troubleshooting with no luck:Confirmed no audio delay configured in TV settings and in Sonos app Unplug everything, restart devices, etc Upgraded my ARC HDMI cable that connects the Beam to the TV from 2.0 to 2.1 Toggled between content from Apple TV (preferred) and the native Samsung TV apps Toggled HDMI input audio format between PCM & Bitstream (no passthrough on my TV) Toggled digital output audio format between PCM, Dolby Digital, and Dolby Digital+The only configuration that doesn’t have any audio dela

Hello All BBC sounds channels and podcasts have stopped playing on my Sonos system this morning having worked fine yesterday. Is anyone else having this problem in the UK? Thanks 

When, Oh WHEN will my Sonos app list my playlists alphabetically? They are already alphabetical in my Tidal streaming service. Surely this is possible?

So I have a arc ultra 2 era 100s and a mini sub as my living room set up. I just recently bought another mini sub and 2 era 300s. How do I connect all of them together to for one living room system using the 300s as the surrons and the 100s as a stero pair. Is this even possible. I can't seem to connet everything together.

Hello,I recently purchased 5 Sonos speakers. 2 Era 300, 2 Era 100 and a mini sub. I got them specifically to play music downstairs in our home.I have one room w/ an Era 100 and mini sub that about 50% of the time won’t play with the rest of the speakers. It’s always the era 100 and sometimes the mini sub, but sometimes the sub is ok. There’s no reasonable explanation for why. The speaker is < 6 feet from a wifi router. No other devices in the downstairs show any kind of wifi issues… ever. I have a 6GHz high end wifi router w/ additional hot spots in our home. Nobody in the house ever had Wifi issues w/ any kind of device.It’s also sitting right next to an Alexa, that never has issues playing or responding. To get it to work, I have to manually pull the power cable, wait for it to boot back up, go into the app and apply it to play on all rooms. It’s a pain.I’ve read online, and it seems’s there’s no reasonable solution here. Do I just return all of these? I’m not sure what to do, but

I just bought the Port system.  I connected it to my wifi just fine.  Then about a week later I bought the EERO Mesh system as the wifi in my house needed help.  I found that if my phone was connected to the Mesh it would not run the Sonos, so I would have to change the wifi on my phone.  This seemed silly so I decided to update the network on my Port to the Mesh.  However, it won’t work.   I can see that the Mesh sees the Port when on Ethernet, but nothing will work to acdtually switch the Port over to the Mesh system.  I’ve restarted,  i’ve factory reset but nothing.  Any suggestions or is the port not compatable?

I have set up a new Sonos system and I am connected to it. The problem is that I cannot add music services like Spotify and I cannot update my music library. I can pick Spotify to add then I click on “connect to Spotify” then when I click on “Authorize” nothing happens. I restarted everything. I changed my password all the things that are suggested then I called Sonos and they said that this was a known problem and their engineers are working on it. This pertains to the S one app.

Currently my set up is this.   SKY Q, Samsung 4K TV, Beam and 2 x Play 1.  The surround sound works brilliantly.    The beam connects via EArc HDMI on the back of the TVBUT I am ditching Sky due to massive cost increases and want to use Apple TV 4K instead.I have set up the Apple TV 4k box and connected it to the TV.  The Sonos connections are all as they were before.  Apple TV 4 K settings show as Audio Format DD5.1 and Audio mode - Auto.I  have some major issues trying to get the sound (and sync) to work properly and woud appreciate and help or advice on how to resolve. How can I get Apple TV4K to allow my Sonos system to be “Default Audio” as no matter what I do the only ‘default’ that shows is TV speakers. Sonos will appear in Temp Audio but as soon as you swop apps/channels  that Temp setting reverts back to TV speakers.   Even when changed to Sonos via Temp Audio the speech comes out of all 3 speakers instead of just the sound bar - so I am not getting surround sound but what app

Hi, I’ve purchased a used Sonos 5. I have set an account on the Sonos website but, when I go into the app, it asks me to  sign in but gives me (I guess) part of the previous owners email address and, I cannot submit my own.could you please advise of a solution to this issue?thanks 

Brand new Era 100 stereo pair will not airplay. Have Sonos Beam connected to my TV and every time I attempt to Airplay via IPhone and IPad I receive a message “Control other speakers and TVs.” Then a message “unable to connect to Family Room.” Tried rebooting speakers without any change. I have a one SL in another room that works with airplay 

My worry (before buying 2 of these, second-hand):That when using them, through a modern wifi-6/ax wifi-connection, then problems will be = the reality. => So, I worry, that the Sonos-Play5-gen1 will have trouble with Wifi-6/AX - because they can connect through BOTH 5-GHz AND 2.4GHz band, and since the 5GHz-band is usually preferred by end-devices - then esablishing & keeping a wifi-connection” seems challenging - unless one does disable at-least “wifi-6/AX” on the 5 GHz-band !!At the same time: Firmware updates-wise, this should be fixable - but sinse these speakers were 9 y.o. when wifi-6 did arrived, then I am unsure.Plus: I see A LOT of end-users selling their “Play-5, Gen-1” speakers - and I fear, that “wifi-6 5GHz” IS a main reason. ANY insight, from people having direct experience with this, is very welcomed.

Hey guys im having an issue locating the mac address. the only code that looks similar that comes up is a serial number [redacted] I have tried going through the app and using chat gpt to locate the MAC addressModerator edit: Serial number removed

Quando non si usa può  stare sulla base di ricarica o bisogna toglierlo? Moderator Note: Google Translate- When not in use, can it stay on the charging base or do you have to remove it?

(I may have originally put this question in the wrong place...so my apologies for the dup)Can i sync 3 wireless Sonos’s...with one in the front yard, back yard and inside?  If so, what do I need to do that and what would the least expensive wireless speaker/system solution? Thanks

Hi, my living room is adjacent  to my yard and I can totally open the glasses that separe both to unify the spaces. I’m especially interested in listening to music.I have a Arc Ultra in the living room and I was thinking about buying an Era 300 to put it in the back of the living room and then add a Move 2 to use it in the yard (I don’t want something wired), with the idea of being able to use all of them together for parties when we open the panels.I want to confirm if this configuration will work well?Thanks

When I try to use the Sonos controller on my computer it is no longer able to find my system. If I use the phone app it can’t find my computer where all the playlists are even though it’s using the right network. Using Spotify on the computer works fine, it finds my system with no problem. I’ve rebooted the computer and the router and reset the controller to no avail. Also turned off all products. The App on my phone can see all my products but can’t connect to computer. WiFi settings are correct.

Can any tell me of how noise canceling is working, dos it close for all noice, so it is total quite