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Contributor I
August 1, 2025
Answered

one dl speaker

Can’t get speaker to produce sound. Not an issue of power or network. Other speaker works fine.

why

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Airgetlam
AirgetlamAnswer
August 1, 2025

Not really enough information here to work it out. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

1 reply

Airgetlam
AirgetlamAnswer
August 1, 2025

Not really enough information here to work it out. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce