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When plugging i thru optical cable hear no sound from Ray.

Hello everyoneI purchasedSonos Arc Ultra - ARCG2US1BLKERA 300 - E30G1EU1BLKSUB GEN 4 - SUBG4EU1BLKI noticed that the soundbar is an American model and the rest are European. Is there a problem with this one like a sync problem etc.?Thanks 

I am trying to reauthorize my Apple Music subscription on my S1 App, as I’ve done many times in the past. When it wouldn’t re-authorize, I followed what a previous discussion said to remove it and re-add it. That isn’t working, what comes up is: “We’ve run into a problem. Try again. “Which I did and same thing came up.Looking for help, I have an old bridge and connect amp that can only live on S1.  Looking for help

Hello everyone,I have a turntable with a built-in preamplifier. Until now, the turntable was connected directly to my Sonos Era 300 speaker with a cable. I now need to move the speakers and I'm looking for a way to connect the speaker to the turntable.I saw the Sonos Port, but the price seems high just to connect a turntable to a speaker.Are there any Sonos-compatible alternatives?Thanks in advance!

Trying to connect Roam to WiFi while we’re away. After going into the initial set up it says ‘No products found for (name of WiFi)’ which is fine, so I go into system settings but all I’m getting is this, (see picture)If I choose select your product I have to log in which I already am. If I go into switch system and then set up new system it searches constantly for the Roam but doesn’t find it. Currently using it as a Bluetooth speaker which isn’t ideal. 

Trying to change the network settings on my Sonos Arc Ultra system. Have tried via iPhone and iPad; seems like the update times out and various stages of the process and I get the dreaded “Something went wrong” message.  I’ve tried via phone and iPad, disabled the 5ghz broadcast on the router, and plugging the sub into ethernet (not into router). I’ve also validated the Sonos app is up to date, as well as tried forgetting and re-logging into the wireless network. No luck.Any help/advice would be appreciated. Thank you!

Anyone else received an email to participate in a survey? 

Play 5 connectés to the wifi Network wellthough cannot be assigned to a roomrestarted several time, always same error 1066 

Hello, I haven’t had any issues with PS5 or the Nintendo Switch 1. Both will reproduce well the 5.1 system that I have (Sonos Arc+2xSonos One SL + Sub (gen4th)). But the Nintendo Switch 2 is unable to reproduce 5.1, it says it can’t detect the PCM 5.1. I haven’t don’t anything different than the other consoles that I have. What can I Do?

Hi.My current setup is now BEAM, a pair of ONE as front surrounds and have just added a pair of ONE into the ceiling as stereo pair as rear speakers.Issue I have now is that when I use the app to control the volume I have set the balance to 60% at the front and 40% to the rear and when I use the sliders they all move proportionally. When I use the TV remove it only changes the volume at the front and the rear speaker volume on the sliders stay the same.Also, the LH and RH rear speakers on the sliders are slight different and I cannot line them up to be the same. I have counteracted this by putting more balance to the right but should not have to.Appreciate any assistance.j_ace7

Must i change the network on all my sonos products individually?  I upgraded to netgear ORBY Wifi 7.  Which is now a new network.  I am hoping to easily change all my sonos products at one time to the new ORBI network. 

Hi.i have 2 play 5's gen 2 with an ark and sub gen 2. i want to purchase the sub gen 4. Is the sub compatible with the play 5's gen 2 ?

I have an approximately 8-year-old Sonos Amp - CONNECT AMP.  We turned it on and it failed to work - no sound from the speakers.  The unit was working fine when we turned it off.  There have been no changes to the system since we used it last.  The light on the front of the unit, which was formally green, is now white/light pink in color.  I have a second Sonos Amp (same model) located directly below it that still works fine and the light is green.  Any ideas on how to fix the non-working amp?  Thank you.

I am still running my old Sonos system with the S1 controller v 11.15.4. Have recently been given an old play 5, but cannot add it to the system because the add product is greyed out. Keeps asking me to update, but obviously my system wouldn’t work with an S2 controller. Have reset the play 5, have plugged it directly into the router, but no joy. Is there any workround I can use?

I'm still using my dear, dear Playbar with two play:3's and a Sub gen3.Om my old TV, I had to use an Nvidia Shield to get surround sound on most streaming apps, at the expense of all kinds of sync issues. A few months ago it died and I upgraded my TV (Sony).Fortunately most native streaming apps on the new TV (HBO, Netflix and Disney+) are streaming in glorious 5.1. However, I just found out Amazon Prime Video is stuck on Dolby 2.0. All the movies I purchased digitally on Amazon refuse to output surround.I know the Playbar is ancient by now, and I fear the optical connection is the issue? But since other streaming apps do work on 5.1, I don't understand why Prime Video isn't? Any information is appreciated!I really dread having to upgrade my soundbar to eArc. Because I'm not sure if it would solve anything, but mostly because it would require new surround speakers as well (the Ultra is not compatible with the Play:3's).

This system is great when it works, but only when it works.  About 40% of the time it says that it is having issues with connecting to the speakers, the port, the server, or to the streaming service.  I know it’s not the internet connection, I work from home and it always works fine for me, wife streams TV, etc.  It’s never a problem except for with this product.   I’m still (mostly) able to airdrop music to the sonos products if it has elected to be awful that day, but it fights internally with which music it’s trying to play, what the volume is set at, whether the app lets me actually control that music, etc.  Really rage inducing stuff here.  Usually after a couple of hours of this circus, it decides that yes, the network is fine, and yes, we can play music today.  At this point when it starts being awful, I just switch to vinyl because I know that actually works, and then the app seems to be just fine the next day. I know there were some app-related issues that happened in 2024, I

Looking to purchase and install GARDEN SERIES SGS 8.1 OUTDOOR SYSTEM (8 - SATS, 1 - SUB).  I see that these systems include an optional SOnance Amp.  Would I need to purchase the Sonance Amp as well as the SONOS Amp, or will it work well connecting direct to the Sonos amp

Hi all – hoping someone here can help!I recently bought a Sonos Move 2 and am trying to connect it to my Orbit Plus Turntable with built-in preamp using the Sonos Line-In Adapter (USB-C to 3.5mm). When I plug in both RCA cables from the turntable, the sound quality is terrible—very muffled or distorted. Strangely, if I only plug in one RCA cable, the sound is much clearer—but then I'm only getting mono audio.I love the portability and sound of the Move 2 and really want to use it for listening to records. Has anyone run into this or found a solution? Could this be a limitation of the Move 2’s line-in adapter? I'm even considering picking up a Sonos Era to test if it handles the signal better.Any suggestions, fixes, or alternate setup ideas would be greatly appreciated!Thanks in advance

Center bar plugged into TV. Wireless base & rear speakers. Is there a way to balance rear speakers when just listening to music? TV off

I had everything working on the app but must have changed a setting. Now the satellite speaker is showing at the top of the list and the Beam gen 2 is showing below. Both will no longer play content - any help?

i know i need 2 of the ones for surround..just want to connect 1 additional speaker for additional sound...i know i can select them both in app...but i want to turn on the tv and the power and the volume work both together ..

I have S1 controlled system, because of a ZP100 that I have, and several Sonos Ones. We want better streaming alternatives and I started to move to the S2 controller, but I can’t add the Sonos One. It wants to update the software but also attach to the Sonos One private network, which doesn’t have access to the internet to download the software and fails.Sequence of events:Place Sonos One in pairing with blinking light. S2 app sees the Sonos One and starts to add it. Allow microphone and location access S2 indicated, “...let’s connect your mobile device to you Sonos One’s temporary network...”  Connect to temporary network S2 app says there is an update available Click Update, S2 app goes to screen indicating that it is restarting the Sonos One. Sonos One does not restart or do anything except having the blinking green light. S2 app times out and goes back to step 2.I guess a couple questions are:Can it get to the software update while the Sonos One is on the temporary network? Should

Plug and play hey? Yeah righto Have to be the worse app as well

Received a Sonos 1 from my brother as a birthday gift in April.I left it as I was tempted to sell it since I really don't use portable speakers when I use my Sony XM5 cans instead.Yesterday I said screw it and decided to open it and try it out but I cannot get this thing to connect!I put it on the base ring & the bottom LED on the speaker pulses orange for a short while then goes to a fast red LED pulse.I left it overnight thinking maybe it was a low battery issue but it was doing the same thing this morning.So I plugged it into a 45w USB C to charge for a while then back to the ring, same thing.My app does not see it and when I put the speaker on the ring while holding the infinity button to do a hard reset the white light on top just stays at a slow pulsing white, no white/orange alternating.Is this thing DOA out of the box? If so I think I might be done with SONOS...I have 8 SONOS speakers in the home but with the issues with the app and now this, come on.Anyone have any suggest

I have a Play 1,3 & 5 (1st gen) They havent been used for a while so I thought I would set them back up.  I made an error thinking the 5 needed to be downgraded when in fact it was the 1 & 3. The online chat got me through this and now all three work in the same room. I tried to connect back to Amazon Music and Alexa. It lets me go through the initial screens via Services & Voice, but when I press 'Authorize' I can see the button react with the grey background on the button coming up but nothing else happens. I can add Sonos radio channels without problem.Can anyone please help?It would appear it won't connect to any external services at all