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I have some first gen Sonos - play:1 and 3, playbar, sub, and an SL. They were all working well together for years, using the Sonos app on my iPhone, iPad and Mac. but recently it’s been glitchy and today suddenly it decides not to work. Only the SL could be set up and is found on the app. What can I do? Has Sonos decided not to support first gen speakers? Thanks. 

Hey Sonos community! 👋 I’ve been troubleshooting an issue with my Sonos Arc setup (paired with Sub+Era 300s) where robot vacuums trigger audio glitches during cleaning cycles. The high-frequency whine (~75dB) seems to interfere with voice assistant responsiveness and occasionally cuts Atmos playback.I’ve tested this with two premium vacuums:When docked: No issuesDuring cleaning: ~30% drop in Alexa recognition accuracy + brief audio dropsNoticed a Lonyu robot model claiming "ultra-quiet motors optimized for smart homes" (specs here), but hesitant to switch hardware without validation.Question:Anyone else experience this electromagnetic interference?Did repositioning/calibration solve it?If you’ve tested vacuums below 60dB – did it eliminate disruptions?Appreciate any insights before I reconfigure my entire living room!

Just done a factory reset on Sonos 1 and I’m presuming I cannot get my old music back??  thanks 

I’m trying to connect my four-year old echo dot to my Sonos speakers and am having a lot of trouble. Would it help to buy a newer echo dot?

My Sonos Beam is not showing any info in about your system → audio in when watching a movie,The Beam is playing audio without any problems but I can’t verify what actually gets passed from my TV to the Beam any more.Any help is greatly appreciated, thanks a bunch in advance. 

Can I add another speaker to my system, I have 1 Arc 2 Era 300 and 2 Sub 4s.

Hola. Instalé you tube music,  en aplicación de sonos, pero no me deja ingresar a la biblioteca y cuando busco un artista, dice que no se encontraron coincidencias. Debo tener premiun... que desilicion tener un gran parlante symfonisk frame y no poder escuchar la musica preferida que tienes en you tube. En sintesis, no puedo acceder a you tube, sin embargo spotify y otros no tienen problemas. Me siento estafada

I have an Arc and subwoofer and use Era 300 as rear / surround speakers for my home theater. I am building a new home and the ceiling height in the Great room where these will be located is 12 ft. I plan to place the speakers high up so I can hide the electric outlets in the ceiling behind the speakers. My question is regarding the height for best sound in this room. Is 11 ft high acceptable? 

I have a Unifi UDM and three access points.  My network consists of two segments.The normal network is named “Trusted”, which hosts personal secure devices, and another network named IoT which is firewall-prevented from accessing my main “Trusted” network.  All devices with limited, poor,  or no security are configured to use IoT.  It is essential that my Sonos Move 2 be put on the IoT network, but Sonos won't let that happen.  Sonos devices MUST be on the same network as the devices that interact with it, eg my iPhone and iPad, which are on my main network.My rules are that as Sonos devices are untrusted, they must NOT be on the Trusted network Temporarily my Move 2 is on my main network, until I figure out how to isolate it.   I’d be grateful if someone can help 

Good morning everyone, I am writing from Italy, Rome.It is a pleasure to read your comments, I have noticed many experts in the community!I would like some advice: I have a complete Sonos system with all the latest updates, but since I am changing the furniture I have a doubt about the positioning of the Sonos Arc. What is the recommended/correct height from the floor? Currently it is 53.5 cm from the floor, but with the new furniture I would reach 57.5 cm from the floor, but I can change the dimensions of the new furniture (I still have time to do so because it is in progress!).Thank you very much for the precious advice...Greetings to all.

I recently purchased a beam, sub, and two fives from a friend who is moving. I don’t have the fives yet, but also purchased a play:3, play:1, and 1SL from a used market place. I connected the beam to my TV via HDMI, and the sub connected fairly easy. I then got the play:3 hooked up as a third speaker after some trial and error. I was planning to put the one SL and the play:1 in my kitchen so we could have the audio when we walk in there to grab something. It worked ok at first, but now the speakers in the kitchen have created their own “system” I have to switch to, separate from the devices in the living room playing from the TV. I would love to never the systems, and have tried to factory reset them, but the connectivity is extremely inconsistent, usually only pairing to the kitchen or the living room. I have a WiFi extender in the kitchen I’m afraid may be creating some kind of separation. I’m not sure what to do. When I get the pair of fives, I will set them as a stereo pair in the

Hello alli am hoping for some help with my Sonos system. Summary of the set-up: 2 rooms with Sonos home AV set-ups.Open Plan: Original Play-bar connected via optical cable to Samsung Frame.  Wireless connection to internet.Lounge: Arc connected to Samsung Frame via HDMI, with mini-sub, and two rear speakers connected via Sonos AMP.  AMP and Playbar connected via Ethernet to the home network (believe this is required for this set-up to operate). Vodafone broadband, but with router used as modem (wireless network disables), and connected to a UniFi network.  Mixture of hardwired access points and WAP (connected by cable to the main network switch). Issue:Both rooms initially worked well, before they started to experience periodic audio drop-outs when using them for AV (that is there only real use - have other speakers for music). Tried to change the Network channel without success originally before a live chat with support suggested changing the channel on the app and then doing a full p

Where can I purchase a Sonos One EU power cord as I am moving to Italy? Thank you

Audible India option not showing after adding Audible service in Sonos app.

My Sonos app for Windows on my PC has stopped working. It says ‘We found Sonos on your system’ but then can’t find any products. Speakers all working fine from iphones. It’s just the PC app that isn’t. I have uninstalled and reinstalled the new version - no change….Any ideas please?

When the Sonos Ace are on and i receive a phone call (Android), no sound is played in the headphones. If I am listening to music, I can tell that I am receiving a call because the music stops but there is no sound in the headphones to alert me. What ma I missing? Thanks! 

Bonjour à tous.Depuis quelques jours je n'ai plus accès à mon historique d'écoute sur l'application Sonos "Écouté récemment".Est-ce normal ? Comment y avoir à nouveau accès ?Merci de votre retour. Moderator Edit - Translation by Google:Hello everyone.For a few days now, I've been unable to access my listening history on the Sonos "Recently Played" app.Is this normal? How can I regain access?Thank you for your feedback.

When running a Stereo test, there is not sound from the left channel speaker during the test, I have changed the HDMI cable to the TV with no change in the result? 

HiI am new in Sonos.By mistake I add Era 300 to second room and I reset it to assign to other but than after reset it left as unplugged. Is this will be visible  always or until I assign it again but in other room?I can't find any option to manage the rooms groups or speakers.Why there is no icon like remove from system or  delete room.It is only possible to create but no delete.How to manage this. What if I sell the produkt and it will be visible here.  

any reason UK Move 2 won’t connect to channels in the 149 - 165 on 5Ghz have AP for outside and due to it being an outside AP it doesn’t have the usual channels starting from 36 as these are for indoor use only.the Move will connect on channels in the lower 100 range but these use DFS. in the UK we can use 149-165 without DFS but the Move 2 won’t connect to them

Hi All, I need some advice please. Room size is about 20sqm. Looking for a sub to pair with an Arc Ultra and was wondering if the mini would suffice for movies, tv and sports etc..?

Added my Play 1’s to network and they are each in their own system (Living Room 1 and 2). Not matter what i do i cannot get them to join my system. I’ve move the playbar within 5-ft of the surrounds with no luck. The playbar and gen 3 sub are part of my system but when i try to add a pair of surrounds it just says their is an error. Any thoughts on how to fix?

Hello, Is this a recurring problem with Era 100s not being able to have issue with Airplays (MacOS/iOS/IpadOS)I tried everything (rebooting and re-installing etc) and this problem persists. once in a 1000 airplaying my itunes or or other audio works but these speakers seem to have a problem…..streaming from the sonos is 100% working but why not this…. I used to have older Sonos One and they seem way more reliable.   

The sound bar is working but no the small ones.

I have a Definitive Technology subwoofer and 2 Polk Audio floor speakers hooked up to Sonos Amp. Sonos app is running on iOS.A few days ago the sub controls disappeared. I can’t control the volume or crossover (or phase) for my subwoofer anymore. I tried rebooting everything and deleting the app and reinstalling. Nothing. I contacted technical support at Sonos and he had me send screenshots and also submit a diagnostic report. After some time he finally let me know that the technical support team is aware of the issue and is currently working on it with NO ETA!The sub plays. But I can’t fine tune the sub for the music I’m listening to. I assume there was a recent update to the software. But tech support never commented when I asked if this issue was due to an update.