Hello everyone
I purchased
Sonos Arc Ultra - ARCG2US1BLK
ERA 300 - E30G1EU1BLK
SUB GEN 4 - SUBG4EU1BLK
I noticed that the soundbar is an American model and the rest are European. Is there a problem with this one like a sync problem etc.?
Thanks
Answered
cross-region compatibility
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I can confirm that EU surrounds will not play any audio when connected to a US soundbar.
I recommend you get in touch with our technical support team to find out what your options are.
I hope this helps.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
It certainly can be an issue because the US and EU have different WiFI regulations so I could imagine that you might have trouble either connecting the Arc Ultra to your WiFi network or that the Arc cannot communicate with the rest.
How did you end up with these units? If possible I would contact the seller and get matching units (either US or EU depending on where you are located).
+19Hi
Welcome to the Sonos Community!
I can confirm that EU surrounds will not play any audio when connected to a US soundbar.
I recommend you get in touch with our technical support team to find out what your options are.
I hope this helps.
Hi,
Thanks a lot for the help.
If I will change to the European Sonos Arc Ultra model - ARCG2EU1BLK
Is this supposed to fit properly with my European ERA 300 and the GEN4?
ERA 300 - E30G1EU1BLK
SUB GEN 4 - SUBG4EU1BLK
+19Hi
Yes - if you are yourself able to swap the US Arc Ultra model for a EU model, the EU surrounds will then work.
+19Hi
I think that is because the US uses channels that the EU does not use, whereas the EU does not use channels that the US does not use.
I had a US Arc Ultra and EU surrounds that would not play.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.