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jojim65
Contributor I
July 25, 2025
Answered

Sonos wont connect to Amazon Music or Alexa

  • July 25, 2025
  • 2 replies
  • 227 views

I have a Play 1,3 & 5 (1st gen) They havent been used for a while so I thought I would set them back up.  I made an error thinking the 5 needed to be downgraded when in fact it was the 1 & 3. The online chat got me through this and now all three work in the same room. I tried to connect back to Amazon Music and Alexa. It lets me go through the initial screens via Services & Voice, but when I press 'Authorize' I can see the button react with the grey background on the button coming up but nothing else happens. I can add Sonos radio channels without problem.Can anyone please help?

It would appear it won't connect to any external services at all

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Best answer by jgatie

https://status.sonos.com/

 

Investigating - We’ve identified a problem with Music Services on the Sonos S1 system, and we are working on a fix. You may not be able to add music services to your account on Sonos until it’s resolved.
Jul 25, 2025 - 15:15 UTC

2 replies

jgatie
jgatieAnswer
July 25, 2025

https://status.sonos.com/

 

Investigating - We’ve identified a problem with Music Services on the Sonos S1 system, and we are working on a fix. You may not be able to add music services to your account on Sonos until it’s resolved.
Jul 25, 2025 - 15:15 UTC

    Marc_50
    Collaborator II
    July 25, 2025

    There is currently an ongoing issue with adding new services to a Sonos S1 system.

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