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Contributor I
August 1, 2025
Answered

wifi

Sonos one not recognised by sky router but works fine with Ethernet cable. Microphone not illuminated.

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Airgetlam
AirgetlamAnswer
August 1, 2025

That suggests (not definitively, but a possibility) that your network doesn’t match the data in the Sonos Network Requirements FAQ.

Conversely, there might be an issue in the WiFi system in your One, in which case you’d need to call Sonos Support to discuss it.

Bruce

2 replies

Airgetlam
AirgetlamAnswer
August 1, 2025

That suggests (not definitively, but a possibility) that your network doesn’t match the data in the Sonos Network Requirements FAQ.

Conversely, there might be an issue in the WiFi system in your One, in which case you’d need to call Sonos Support to discuss it.

Bruce
FlourybapAuthor
Contributor I
August 2, 2025

Thank you