Can't find computer

Question

When I try to use the Sonos controller on my computer it is no longer able to find my system. If I use the phone app it can’t find my computer where all the playlists are even though it’s using the right network. Using Spotify on the computer works fine, it finds my system with no problem. I’ve rebooted the computer and the router and reset the controller to no avail. Also turned off all products. The App on my phone can see all my products but can’t connect to computer. WiFi settings are correct.

Pools-3015 · Accepted Answer

I had an issue with the last Windows Cumulative update and had to roll it back. There seems to be another issue with the Windows firewall because of the update, so a troubleshooting step can be to disable the firewall for 10 minutes to see if everything connects again. If it does, you will need to remove the KB5060829 update and wait for Microsoftto release a fix that may come next Tuesday.

Pools-3015 · Answer

Hello ​@Brym. Your playlists should be stored on your speakers and not your computer. This is one of the reasons it is suggested that you do not factory res your speakers unless support asks you to. Unless you have your local library on your computer, there should be no need for Sonos to connect to it. But you can use the desktop app to control Sonos from the PC.

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