Skip to main content

I have 2 bars, and a handful of speakers around the house… and for years now -  the app will find some speakers and not others.. it changes almost every time. I routinely get ‘system not found’ - WTAF - I am sorry that I spent all this $$ on a system that sounds great but is so freakin’ unreliable and painstaking to fix/stressful to engage, rather that seamless and simple. 

 

I’ve read on forums about this wonkiness being a function of the app, particularly 1.0 to 2.0 - that seems to jibe with my experiences. 

 

I am not looking for the Sonos service people to nudge me to call in or text to get some assistance. A short term ‘win’ (what? that they system works after 45 min of troubleshooting with you) isn’t sufficient when tomorrow I have issues again. 

 

MAYBE TELL US WITH CERTAINTY YOU’LL  FIX YOUR APP IF THATS THE ISSUE, OR TELL YOUR CUSTOMERS  ‘YOU’RE SH/T OUR OF LUCK’?

There are hundreds of thousands of customers who are not having issues. If you give us details about your system and network, we can make suggestions. At some point it would be productive for you to submit a diagnostic and follow up with SONOS support because they have access to system details that are not available to us.

Are you using S1 or S2? Have you recently updated?

From the speakers listed on your profile, I would suggest you stay with the S1 app especially since you have a Play 5 Gen 1 in your system.

The S1 app is more stable for most users than the S2 app is. But if you are intent on upgrading the speakers capable of using the new app, be aware you will still NEED to use the S1 app for the Play 5. 
It is well documented which app controls which speakers here:

https://support.sonos.com/en-us/article/sonos-app-version-compatibility

 

You are not likely to get a nudge from Sonos Service people as they very rarely show up here. There are a few moderators that pop in that might suggest calling support but mostly it will be users, folks with years of experience, that see an issue that is likely going to require looking at Sonos information not available to us users.

I never nudge to anything but a call, the success rate for difficult problems seems higher.

If this has been going on for years it can't be related to the App mess that was just over a year ago. Also it was only the S2 App that was at issue.

 

In your situation the first thing I'd do is set static/reserved IP addresses for all Sonos. Power them down, reboot router and controller and power them back up. Some folks that helps  some it doesn't but a couple minutes setting your router's DHCP settings beats a support call as a first try.

Reply


Terms & ConditionsCookie settings