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simplelistener
Contributor I
August 9, 2025
Answered

Sonos app won't connect on new network

  • August 9, 2025
  • 2 replies
  • 105 views

I have a full system that worked fine in the last house, same Sonos app won’t connect to any of the speakers in the system.  What in the world? 

All of Sonos is 100% dependent on the app, will have to move away from Sonos unless it can be fixed.

 

Anyone else have this happen?

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Best answer by Airgetlam

Have you followed the suggestions in the new router - installation instructions FAQ?

What did Sonos Support say, when you called in to discuss it?

2 replies

Stanley_4
Stanley_4
Grand Maestro
August 9, 2025

Did you follow the Support guide for moving to a new router?

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

Is your new router set to modes compatible with your Sonos?

https://support.sonos.com/en-us/article/supported-wifi-modes-and-security-standards-for-sonos-products

    Airgetlam
    AirgetlamAnswer
    August 9, 2025

    Have you followed the suggestions in the new router - installation instructions FAQ?

    What did Sonos Support say, when you called in to discuss it?

    Bruce
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