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I’ve been trying to play both an iPod (classic) and a CD player through my Sonos Connect (line-in). Regardless of the source, it always shows “Line-In Disconnected”. I’ve tried different cables, restarting the app and factory resetting the Connect. None have worked. Suggestions? 

I have just sold my Sonos arc and want to by another sonos Soundbar later. Can I still use my Sub with my Play 5 or my Symfonisk speakers from Ikea? if yes how do i set it up?

Hello. I have recently moved house and need to connect my Roam to the new Wi-Fi. I’ve looked online and it suggests I have to go into ‘Settings’ but I can’t find this anywhere. I’ve looked in ‘Account’ but this just has my profile details not the Wi-Fi. It’s driving me mad. I’m on IoS and IPhone 6. Thank you

Anyone else have this issue?If I play a song direct in the apple music app on my iPhone (ie through the phone speakers or my AirPods Pro) it will show as Atmos or Lossless depending on the song.If I play the same song through my Sonos system connected the Apple TV 4K then it will play the song in Atmos/Lossless. For info the system is a Beam Gen 2, Sub Gen 2 and 2 x Gen 2 5’sIf I use the Sonos app on my iPhone and play the song from the Apple Music library within the app it will not play in Atmos/Lossless.I have 320mbps internet so speed isn't the issue.I have: - deleted and reinstalled the app - Reauthorised the Apple Account - Rebooted the InternetI can't see why when I use the music app on the Apple TV the music is played in Atmos/Lossless. But when I play the song via Apple Music within the Sonos app, it won't. Anyone know how to fix as it is really irritating my CDO? 😂 Thanks Carl

Hi, I would like to change my username in the Sonos app. Can someone help me with that?

Hi All,I was hoping someone could give me some troubleshooting thoughts on an issue I’m having with my outdoor speakers (Polk Atrium 6) connected to my Sonos Amp (Gen 2). I have 4 Polk Atrium 6 speakers (2 pairs) connected to my Sonos Amp. One pair on my upper patio and one pair on my lower patio.  I also have volume control knobs on the inside of my house for each pair.I’ve had this setup for 6 years with no issues.Last week, one of the upper patio speakers stopped working. The other upper patio speaker worked and so did the lower patio speakers.  I thought the one speaker may have went, so I bought a new pair of the same exact speakers.  They came today - I unplugged the amp, disconnected the non-working speaker/reconnected the new speaker, plugged the amp back in.  Thought this would be a simple fix - of course not.   Now both upper patio speakers are not working.  The lower patio speakers still work.  I double checked that I hooked up the new speaker correctly and tried resetting t

I just noticed the S1 app claims Deezer is no longer supported on Sonos. Is this right? Its still on the Services web page, though there’s no indication of S1 compatibility on that page.  

I currently have a pair of Play 5 (Gen 2) with a Gen 2 Sub. Would I be able to add a 2nd sub to this (A Gen 3)

Hello,In our living room, we have a Connect Amp and an Arc bar connected to four speakers and our television set.  That room is just beside our pool terrasse.  Is it possible to add 2 speakers for the pool … and, since they are not always required, those speakers would be switched on manually.Thanks in advance. 

Does anyone have a Move 1 Box they do not require any longer?Moderator edit: Warning - do not share private details online 

I have a Sonos system with 4 Play:1 speakers, a Sonos Sub, and a Playbar.I recently bought another Playbar but I'm having trouble connecting it to my existing system. I have no prior experience setting up Sonos and need help figuring out how to do this.

What is the point of offering an update when it ALWAYS fails. I’ve tried on and off to update over the last 2 years and never successful. I’ve tried rebooting, unplugging, attaching LAN, nothing ever works. In fact, it almost always messes the whole system up and I have to spend hours getting everything set-up again. Great speakers, but god damn, It’s been a decade and Sonos still can’t figure the bugs out?

Question about the SONOS Ace headphones. I currently have 3 SONOS devices, and the app on iPhone, iPad and MacOS. All good. Do the headphones appear as another selectable device in the app? Put another way, if I want to listen to music from any of me sources via the app, can I simply de-select the other SONOS devices, have only the headphones selected, and play my tunes just like I do today?Sorry for the naive’ question, but it’s not clear from the documentation if the headphones work as any other SONOS device and playing music to the headphones is no different than my Move2 or Play5. Thanks

I have an odd issue - I have a Sony Bravia 3 (purchased this year) and Sonos Arc Ultra (also purchased this year) - and the ARC connection needs to be “switched” over on the ARC everytime on turn the TV on - i need to go to TV settings - set it back to TV Spekers and the oVer to Audio System - firmware is updated on all - any thoughts??

I bought a Panasonic TV about a month ago and connected a Beam Gen 2 and surrounds via HDMI to the eArc.  Everything worked great except no sound from the Blu Ray player, which I still haven’t figured out.  Last night the soundbar disconnected from the TV and I can’t get it to reconnect.  I tried restarting both the TV and soundbar and ultimately factory reset both.  It still won’t connect.  When I try to add a soundbar on the TV it says there is an unsupported audio device connected to HDMI 2 (eArc connection).  When I “connect to TV” in the Sonos app, it says connecting but just gets stuck.  It has worked great for the past month.  Any ideas?  

Yes, my living room system consists of the following below.Living Room….Playbase, two play 3’s and two SubsThis is the only room where the speakers drop out and then will reconnect several seconds later. It may all speakers or just the Playbase or the two 3’s. They have been doing this for sometime now. Thank you,Gary

Min symfonisk tappar nätverkt från google nest pro.Jag måste reset varje gång jag ska använda den?Har kollat att jag ligger på 2,4 ghz på mobilen men sonos appen säger att det inte finns nått system. Nån som har några idéer?

i have googled and read online that you can access saved room groups through play.sonos.com.  i have gone to rooms section; selected a room and save groups aren’t there.  So, if you can how can you? if you can’t then why does material say you can

Hey folks,Simple question. I have two Sonos Ones and one Sonos One SL, and one Play:1 in my house.  I have the Ones set up with Alexa. I have them grouped together in Sonos and in the Alexa app (under the group name “All Speakers”), and all I want is to control the volume of the entire group with a voice command instead of doing them all one by one.  If I say “Alexa Volume 3” it just changes the volume of the speaker I’m talking to only, and if I say “Alexa All speakers volume 3” it just changes only the volume of whichever speaker is on the top of the order in the Sonos app, leaving all the other ones unchanged in both scenarios.  This is driving me nuts. I factory reset all my speakers, reconnected them to my system, reconnected it all to Alexa, set up all the groups, and no change in behavior.  I tried using this new handy Zones feature but my play:1 is too old to be zoned. I am at an impasse. Thinking of just getting rid of my whole system and buying Alexa Studios just so I can cha

Hej,I bought two IKEA Symfonisk lamps for my home. I use Apple Homekit. I have an IKEA gateway. The lights added to HomeKit without a problem, and even the remote controls for the lights. However, I can't add the speakers to Apple Homekit :( Why?What's the solution? --ve

Any song which part of an iTunes/Apple Music compilation then indexed in Sonos, Music Library/Imported Playlists will not play on either my Windows 11 pc, any of my ios devices, or Sonos speakers. These tracks play fine in the Apple Music app on pc and ios devices. Songs in Sonos imported playlists that are not in Compilations play fine on all devices. Please advise. Thank you.  

I have some first gen Sonos - play:1 and 3, playbar, sub, and an SL. They were all working well together for years, using the Sonos app on my iPhone, iPad and Mac. but recently it’s been glitchy and today suddenly it decides not to work. Only the SL could be set up and is found on the app. What can I do? Has Sonos decided not to support first gen speakers? Thanks. 

Hey Sonos community! 👋 I’ve been troubleshooting an issue with my Sonos Arc setup (paired with Sub+Era 300s) where robot vacuums trigger audio glitches during cleaning cycles. The high-frequency whine (~75dB) seems to interfere with voice assistant responsiveness and occasionally cuts Atmos playback.I’ve tested this with two premium vacuums:When docked: No issuesDuring cleaning: ~30% drop in Alexa recognition accuracy + brief audio dropsNoticed a Lonyu robot model claiming "ultra-quiet motors optimized for smart homes" (specs here), but hesitant to switch hardware without validation.Question:Anyone else experience this electromagnetic interference?Did repositioning/calibration solve it?If you’ve tested vacuums below 60dB – did it eliminate disruptions?Appreciate any insights before I reconfigure my entire living room!

Just done a factory reset on Sonos 1 and I’m presuming I cannot get my old music back??  thanks 

I’m trying to connect my four-year old echo dot to my Sonos speakers and am having a lot of trouble. Would it help to buy a newer echo dot?